Regulations for Receiving and Handling People’s Written Complaints Submitted by the Control Yuan Article 10
People’s written complaints shall be reviewed by the Department of Supervisory Operations for any preexisting cases of a similar nature and to determine whether Articles 11 and 12 apply. The complaints should be signed (see attachment for procedures) by a member and delivered to the relevant committee or member for processing in accordance with the above Articles. Approval by the President of the Control Yuan is required for complaints signed by the Department of Supervisory Operations in the below conditions:1. Written complaints to be handled by the National Human Rights Commission in accordance with Paragraph 4, Article 9.2. Written complaints that meet the requirements of Paragraph 1, Article 11, but are exclusive of the conditions provided in Paragraph 2.3. Written complaints that meet the requirements of Article 12 that require further investigation when the proviso therein does not apply.4. Written complaints that meet the requirements of Paragraph 1, Article 13.5. A subsequent complaint is received on the same allegation under investigation or is in the process of being commissioned by the relevant agency (institution).6. A letter of explanation, handling reference, or direct reply from the relevant agency (institution) is required.7. The submission of further details or documents is required.8. The complaints are recommendations in nature or are for reference only.Principles for the Handling of People’s Written Complaints by the Control Yuan.PDF
中文原文 監察院收受人民書狀及處理辦法第10條
人民書狀應由監察業務處就陳訴事由查明有無前案及第十一條、第十二條規定情事後，簽擬處理方式（處理原則如附表），依前條規定送請委員批辦或送相關委員會處理。
但下列人民書狀之處理，得由監察業務處簽請院長核定：
一、第九條第四項規定屬國家人權委員會依法得處理案件之人民書狀。
二、第十一條第一項各款規定之人民書狀，且無同條第二項規定仍應受理之情事者。
三、第十二條各款規定之人民書狀，且無同條但書規定仍應調查之情事者。
四、第十三條第一項各款規定之人民書狀。
五、委員調查中或委託機關（構）調查中，就同一事實之續訴書狀。
六、應函請有關機關（構）說明函復、參考處理或逕行函復陳訴人之人民書狀。
七、應函請陳訴人補充說明或補送資料之人民書狀。
八、屬建議或參考性質之人民書狀。
但下列人民書狀之處理，得由監察業務處簽請院長核定：
一、第九條第四項規定屬國家人權委員會依法得處理案件之人民書狀。
二、第十一條第一項各款規定之人民書狀，且無同條第二項規定仍應受理之情事者。
三、第十二條各款規定之人民書狀，且無同條但書規定仍應調查之情事者。
四、第十三條第一項各款規定之人民書狀。
五、委員調查中或委託機關（構）調查中，就同一事實之續訴書狀。
六、應函請有關機關（構）說明函復、參考處理或逕行函復陳訴人之人民書狀。
七、應函請陳訴人補充說明或補送資料之人民書狀。
八、屬建議或參考性質之人民書狀。