Regulations for Receiving and Handling People’s Written Complaints Submitted by the Control Yuan Article 9
People’s written complaints shall be processed as follows:1. Complaints in writing should be signed by the Department of Supervisory Operations before being submitted for approval by the member on duty within three days.2. Except when preexisting cases are found, complaints filed in person should be approved and processed by the member on duty.3. Except when preexisting cases are found, complaints received by a circuit member while conducting circuit supervision in assigned jurisdictions shall be approved and processed by the circuit member.4. Except when preexisting cases are found, complaints received via a member by the Department of Supervisory Operations regarding inquiries toward a relevant agency (institution) shall be approved and processed by said member.5. Subsequent complaints and relevant documents should be processed by the same member who received the initial complaint. Should the member be unavailable, the member on duty shall take charge.6. Members shall recuse themselves when necessary and attach a note specifying the reasons. The note will be submitted to and reviewed by the President of the Control Yuan, who will then assign the member on duty on that day or the following day as a substitute.The President of the Control Yuan shall overturn an approved complaint if deemed necessary after consultation with the signing member.Should the complainant be dissatisfied with the signing member’s decision, it may be sent to the relevant committee for handling with the member’s approval.Written complaints shall be handled by the National Human Rights Commission in accordance with the law. Cases involving torture, human rights violations, or any form of discrimination shall be sent to the Commission by the Department of Supervisory Operations for handling.After a complaint has been sent to the relevant committee for handling, all subsequent complaints and relevant documents for the same complaint shall be sent to that same committee by the Department of Supervisory Operations for handling.The same complaint specified in this Article refers to a complaint lodged by a single complainant or multiple complainants based on one inseparable fact. Should controversies arise, they shall be submitted to the relevant committee for deliberation.
中文原文 監察院收受人民書狀及處理辦法第9條
人民書狀之批辦，依下列規定辦理：
一、人民書狀由監察業務處簽請值日委員於三日內批辦。
二、人民到院陳情所收受之書狀，除有前案者外，由值日委員批辦。
三、委員於巡察責任區巡察時收受之書狀，除有前案者外，得由巡察委員批辦。
四、經委員交監察業務處向有關機關（構）函詢之人民書狀，除有前案者外，得由該委員批辦。
五、同一案件之續訴書狀及有關文件，由原批辦委員批辦。
如原批辦委員因故不能批辦時由值日委員批辦。
六、委員批辦人民書狀遇有應行迴避時，應簽註迴避理由，陳報院長決定後，改由當日或次日值日委員批辦。
人民書狀經委員核批後，院長認為必要時，得商請批辦委員同意後，更改之。
陳訴人不服委員批辦者，得經批辦委員核批，移送相關委員會處理。
人民書狀屬國家人權委員會依法得處理，涉及酷刑、侵害人權或構成各種形式歧視之案件，由監察業務處送該委員會處理。
人民書狀已送相關委員會處理者，同一案件之續訴書狀及有關文件，由監察業務處送該委員會處理。
本條所稱同一案件，係指同一或不同之陳訴人，就不可分之同一基本事實，所陳訴之案件。
前項規定之同一案件，其認定發生爭議時，交由相關委員會會議決議。
一、人民書狀由監察業務處簽請值日委員於三日內批辦。
二、人民到院陳情所收受之書狀，除有前案者外，由值日委員批辦。
三、委員於巡察責任區巡察時收受之書狀，除有前案者外，得由巡察委員批辦。
四、經委員交監察業務處向有關機關（構）函詢之人民書狀，除有前案者外，得由該委員批辦。
五、同一案件之續訴書狀及有關文件，由原批辦委員批辦。
如原批辦委員因故不能批辦時由值日委員批辦。
六、委員批辦人民書狀遇有應行迴避時，應簽註迴避理由，陳報院長決定後，改由當日或次日值日委員批辦。
人民書狀經委員核批後，院長認為必要時，得商請批辦委員同意後，更改之。
陳訴人不服委員批辦者，得經批辦委員核批，移送相關委員會處理。
人民書狀屬國家人權委員會依法得處理，涉及酷刑、侵害人權或構成各種形式歧視之案件，由監察業務處送該委員會處理。
人民書狀已送相關委員會處理者，同一案件之續訴書狀及有關文件，由監察業務處送該委員會處理。
本條所稱同一案件，係指同一或不同之陳訴人，就不可分之同一基本事實，所陳訴之案件。
前項規定之同一案件，其認定發生爭議時，交由相關委員會會議決議。