Regulations for Receiving and Handling People’s Written Complaints Submitted by the Control Yuan Article 8

A member on duty is assigned in the order of lots drawn and is notified one day ahead to receive complaints in person and assess complaints in writing. In the event that the member is unavailable for duty, another member shall substitute for that member and the Department of Supervisory Operations will be notified of the change in writing in advance.Upon receiving complaints in person, the Complaint Receipt Center shall determine if there are any pre-existing cases and whether the Paragraph 1 of Article 11, Subparagraphs 1 through 3 of Article 12, and Subparagraphs 3 through 5 of the Paragraph 1 of Article 13 apply, before submitting a written report to the member on duty. Repeated complaints filed by the same complainant without the support of new evidence are subject to further examination by the Complaint Receipt Center and notification will be made of the result.Should the complainant and accompanying persons obstruct public services, insult or falsely accuse public functionaries, responsible agents shall submit a signed report to be reviewed by the Committee of Judicial and Prison Administration Affairs before issuing an official letter to judicial agencies or other responsible agencies.Regulations for the establishment of the Complaint Receipt Center are specified elsewhere..