Regulations Governing Postal Simple Life Insurance Operations Article 18

In the event that an approved insurance product has made changes to its policy clauses, application forms, actuarial memorandums or pricing, such changes shall be subject to the procedures for Submission of paperwork for reference set out in these Regulations unless the FSC determines that the changes are significant or the renewal rate is increased for guaranteed renewal, in which case the provisions of Subparagraph 1 of Paragraph 1 of Article 14 shall govern. The preceding paragraph does not apply unless otherwise specified by the FSC.When increasing the renewal premium rate for personal health insurance products that are guaranteed to be renewed, Chunghwa Post shall follow Item 1, Paragraph 1, Article 9, and shall deliver a notice to the policyholder three months before the new premium rate is charged, stating that the product is guaranteed to be renewed without guarantee of the premium rate, as well as the rate adjustment content, and assign personnel or a dedicated person to clarify the details by phone call. However, if the policyholder is provided such details during the sale of a new contract or after underwriting with proof retained, it is not necessary to do so.The rate adjustment referred to in the preceding paragraph includes the new rate, reasons for rate adjustment, timing of premiums calculation based on the new rate, and handling of objections from the policyholder regarding rate adjustment.The audit unit of Chunghwa Post shall verify and confirm whether the regulations on rate adjustment referred to in the three preceding paragraphs are implemented for the increase of premium rate for renewal of personal health insurance products. Rates shall be adjusted only after the Auditor General issues a statement.