Regulations Governing the Establishment, Supervision and Management of Telecommunications Dispute Resolution Institutions Article 27

The mediation decision shall be made within one month from the date when the Institution accepts the mediation application, except for the serious case specified in the rear section of Paragraph 4, Article 20 of the Act; extension may be granted if necessary and the parties shall be notified. One extension shall be granted at most, and the extension shall not exceed one month.The procedure for mediation shall in principle involve a direct oral arguments. The parties shall be present in person or by appoint others to participate.If the parties dispute the contents of the written mediation documents, the parties shall directly dispute the content orally to the mediator（s）of the case on the day of mediation, and no objections shall be raised thereafter.If the party is not present on the designated date, the mediator（s）of the case shall make a decision on whether the mediation is established or not based on the written documents submitted.