Regulations Governing the Establishment, Supervision and Management of Telecommunications Dispute Resolution Institutions Article 26

A mediation case decision supported by the consent of at least one half of the attended mediator(s)The mediation is established when both parties agree to it.
中文原文 電信消費爭議處理機構設立與監督管理辦法第26條
調處案件由個案調處委員作成調處決定,調處決定經出席個案調處委員逾二分之一之同意為之。
調處經當事人雙方接受而成立。

English translation for reference only; the Chinese text prevails. Not legal advice.