Regulations Governing the Establishment, Supervision and Management of Telecommunications Dispute Resolution Institutions Article 29
The mediator（s）shall make a written decision in the name of the Institution, and serve it to the parties within seven working days from the date of the decision, the provisions relevant to service in the Taiwan Code of Civil Procedure shall apply mutatis mutandis.The written decision should contain the following items, and a designated file shall be established and stored for at least three years:1. Names and residences of both parties.2. Mediation decision（including payment amount）.3. The facts of the case, the claims of the parties, evidence and legal basis.4. Whether the establishment of the mediation is accepted by agreement of both parties or rejected by the parties; or whether the mediator（s）directly made the decision for mediation in accordance with Paragraph 4, Article 27.5. Date of mediation.
中文原文 電信消費爭議處理機構設立與監督管理辦法第29條
爭議處理機構對於個案調處委員之調處決定，應以爭議處理機構名義作成書面，並於決定作成之日起七個工作日內送達當事人並準用民事訴訟法有關送達規定。
調處書面應記載下列事項，並應設置專卷，至少保存三年：
一、當事人雙方之姓名或名稱及住居所。
二、調處決定（含給付之金額）。
三、案件事實、當事人主張之理由、證據資料及法令依據。
四、調處經當事人雙方接受為調處成立之決定或拒絕為調處不成立之決定；或依第二十七條第四項由調處委員逕為之調處決定。
五、調處日期。
調處書面應記載下列事項，並應設置專卷，至少保存三年：
一、當事人雙方之姓名或名稱及住居所。
二、調處決定（含給付之金額）。
三、案件事實、當事人主張之理由、證據資料及法令依據。
四、調處經當事人雙方接受為調處成立之決定或拒絕為調處不成立之決定；或依第二十七條第四項由調處委員逕為之調處決定。
五、調處日期。