Regulations on Users of Telecommunications Businesses Inquiring Communication and Account Records Article 3

When a subscriber inquires about his communication records and accounting records, the telecommunication enterprise shall verify the subscriber’s identity before accepting the inquiry; the telecommunication enterprise may accept the such inquiries through the customer service phone number, website or over the counters at designated operation places.Subscriber’s identity in the preceding paragraph refers to the subscriber’s name, identification documents and other means of identifying the subscriber’s identity.If the subscriber is a legal person, an unincorporated organization, a firm, or a government agency（organization）, for the inquiry in Paragraph 1, the request shall be made by its representative, person in charge, or authorized agents.If a person without legal capacity or with limited legal capacity makes the inquiry in Paragraph 1, the written consent of his/her legal representative shall be obtained, or the legal representative shall make the request in person.Where subscribers make inquire about their communication records and accounting records in person, the inquiry procedures, means of providing information, provision period, inquiry fees, payment methods and payment deadlines, etc. shall be fully disclosed on the website of the telecommunication enterprise and its business premises, and in a distinct way to ensure subscriber awareness.