Regulations for Administration on Fixed Network Telecommunications Business Article 50-1
Should the telecommunications line equipment malfunction due to disaster or any other major incident, and results in one of the following situation, the operator shall provide a report in accordance with Paragraph 2 and shall disclose the status of obstacles and methods to manage damage to users in accordance with Paragraph 4.1. More than 10,000 city network business users interrupted service for more than thirty minutes.2. More than a thousand long circuit interrupted service for more than thirty minutes.3. The domestic and international sea cable system interrupted service for more than thirty minutes.The operator shall comply with the following procedures when reporting obstacles as described in the preceding paragraph:1. Notify users, via a message, the status of an obstacle within 15 minutes after the said disaster / incident.2. Enter the status of obstacle and progress of maintenance in the competent authority’s Telecommunications and Broadcasting Major Incident and Damage Reporting System within two hours after the said disaster / incident; and, prior to solving the issue, provide status reports and repair progress every three hours. However, any significant change to the status shall be reported at any time.Where the operator is unable to conduct the reporting work as described in the preceding paragraph, the operator may submit a report by fax, telephone, email or other methods.Within an hour after the circumstance specified in Paragraph 1 occurs, the operator shall disclose the status to users through broadcasting, television, internet and other electronic media. The said status shall include the cause of obstacle, affected areas, and estimated time of completing the repair work and restoration of services. Within an hour after completing the repair work and restoration of services with regard to the malfunction as described in Paragraph 1, the operator shall disclose the damage handling methods to users in accordance with Subparagraph V of Paragraph 2 of Article 50.The competent authority may reward or subsidize operators that have proactively implemented disaster prevention and mitigation works and those that have been evaluated as an extraordinary operator by the government
中文原文 固定通信業務管理規則第50-1條
因災害或其他重大事故導致電信機線設備發生故障，有下列各款情形之一，經營者應依第二項規定辦理通報作業，並依第四項規定向使用者揭露障礙情形及造成使用者損害處理方式：
一、市內網路業務用戶一萬戶以上中斷服務達三十分鐘以上者。
二、長途電路一千路以上中斷服務達三十分鐘以上者。
三、本島與離島間、國際間之海纜系統中斷服務達三十分鐘以上者。
經營者依前項規定辦理通報作業時，應依下列通報程序辦理：
一、前項各款情形發生後十五分鐘內，以簡訊通報障礙情形。
二、前項各款情形發生後二小時內，將障礙情形及修復進度登錄主管機關之通訊傳播重大災害災損通報系統；並於故障排除前，每三小時更新障礙情形及修復進度。
但障礙情形有重大變化時，應隨時通報。
經營者無法依前項規定通報時，得以傳真、電話、電子郵件或其他方式通報。
第一項各款情形發生後一小時內，經營者應利用廣播、電視或網際網路等電子媒體向使用者揭露障礙情形，包含障礙原因、障礙影響區域及預計修復提供服務時間；經營者並應於第一項情形完成修復提供服務後一小時內，向使用者揭露第五十條第二項第五款所規定之處理方式。
經營者積極執行災害防救工作經政府評定績效優良者，主管機關得予以獎勵或補助。
一、市內網路業務用戶一萬戶以上中斷服務達三十分鐘以上者。
二、長途電路一千路以上中斷服務達三十分鐘以上者。
三、本島與離島間、國際間之海纜系統中斷服務達三十分鐘以上者。
經營者依前項規定辦理通報作業時，應依下列通報程序辦理：
一、前項各款情形發生後十五分鐘內，以簡訊通報障礙情形。
二、前項各款情形發生後二小時內，將障礙情形及修復進度登錄主管機關之通訊傳播重大災害災損通報系統；並於故障排除前，每三小時更新障礙情形及修復進度。
但障礙情形有重大變化時，應隨時通報。
經營者無法依前項規定通報時，得以傳真、電話、電子郵件或其他方式通報。
第一項各款情形發生後一小時內，經營者應利用廣播、電視或網際網路等電子媒體向使用者揭露障礙情形，包含障礙原因、障礙影響區域及預計修復提供服務時間；經營者並應於第一項情形完成修復提供服務後一小時內，向使用者揭露第五十條第二項第五款所規定之處理方式。
經營者積極執行災害防救工作經政府評定績效優良者，主管機關得予以獎勵或補助。