Regulations for Administration on Fixed Network Telecommunications Business Article 50
An operator shall prescribe the terms and conditions for its services in the code of practice and report to the competent authority for approval before the announcement of the implementation thereof. The code of practice shall be furnished respectively at its business locations and websites for consumers' review. In the case of any changes relating thereto, the same rule shall apply.The code of practice as referred to in the preceding Paragraph shall stipulate fair and reasonable service terms and conditions, which shall include the following:1. Service items provided by the operator2. Fee schedule of each service item and conditions for adjustment of fees3. Limitation and terms for the use of the subscribers' data.4. Compensation scheme for damages caused to the subscribers as a result of revocation or abolishment of the operator's concession, or suspension or termination of its business.5. Handling procedure for damages caused to the subscribers as a result of errors, delay, interruption, or lack of signals due to the malfunction of telecommunications lines and equipment.6. Measures in response to the subscribers' complaints and matters in relation to the subscribers' rights and interests.7. Other service terms and conditions.The competent authority may direct the telecommunications enterprise to change the code of practice within a prescribed time frame, if it infringes upon consumers' rights and benefits, and appears apparently unfair.The standard service contract to be entered into by and between an operator and its subscribers shall include the particulars set forth in Paragraph 2 and be reported to the competent authority for approval before the implementation thereof and shall not be contrary to telecommunications laws and regulations or code of practice. The same rule shall apply to any change relating thereto.Operators shall carry out a copy of service contract to make respectively with the subscribers in accordance with verification.Any change or modification to the standard service contract between an operator and its subscribers shall be announced via the media before the implementation thereof.
中文原文 固定通信業務管理規則第50條
經營者應就其服務有關之條件，訂定營業規章，報請主管機關核准後公告實施，並備置於各營業場所及網站供消費者審閱；變更時亦同。
前項營業規章，應訂定公平合理之服務條件，並應載明下列事項：
一、經營者提供服務之項目。
二、各項服務收費標準及調整費用之條件。
三、用戶基本資料利用之限制及條件。
四、經營者經受撤銷或廢止特許，或暫停或終止其營業足以對用戶權益產生損害時，對用戶之賠償方式。
五、因電信機線設備障礙、阻斷，以致發生錯誤、遲滯、中斷，或不能傳遞而造成損害時之處理方式。
六、對用戶申訴之處理及其他與使用者權益有關之項目。
七、其他服務條件。
營業規章有損害消費者權益或顯失公平之情事，主管機關得限期命電信事業變更之。
經營者與其用戶訂定之服務契約範本，應載明第二項各款事項，於實施前報請主管機關核定，並不得違反電信法令及營業規章之規定；變更時亦同。
經營者應依經核定實施之服務契約範本，與用戶個別訂立服務契約。
經營者與其用戶間服務契約範本之變更或修正，應於實施前以媒體公告其內容。
前項營業規章，應訂定公平合理之服務條件，並應載明下列事項：
一、經營者提供服務之項目。
二、各項服務收費標準及調整費用之條件。
三、用戶基本資料利用之限制及條件。
四、經營者經受撤銷或廢止特許，或暫停或終止其營業足以對用戶權益產生損害時，對用戶之賠償方式。
五、因電信機線設備障礙、阻斷，以致發生錯誤、遲滯、中斷，或不能傳遞而造成損害時之處理方式。
六、對用戶申訴之處理及其他與使用者權益有關之項目。
七、其他服務條件。
營業規章有損害消費者權益或顯失公平之情事，主管機關得限期命電信事業變更之。
經營者與其用戶訂定之服務契約範本，應載明第二項各款事項，於實施前報請主管機關核定，並不得違反電信法令及營業規章之規定；變更時亦同。
經營者應依經核定實施之服務契約範本，與用戶個別訂立服務契約。
經營者與其用戶間服務契約範本之變更或修正，應於實施前以媒體公告其內容。