Financial Consumer Protection Act Article 27

Pre-examiners shall submit an inspection opinion to the ombudsman committee for its consideration.The ombudsman committee shall take fair and reasonable account of all circumstances pertaining to the ombudsman case and adopt an ombudsman decision supported by the consent of at least one-half of the ombudsman committee members present at an ombudsman committee meeting attended by at least one-half of all committee members.
中文原文 金融消費者保護法第27條
預審委員應將審查意見報告提送評議委員會評議。
評議委員會應公平合理審酌評議事件之一切情狀,以全體評議委員二分之一以上之出席,出席評議委員二分之一以上之同意,作成評議決定。

English translation for reference only; the Chinese text prevails. Not legal advice.