Financial Consumer Protection Act Article 26

The procedure for an ombudsman case shall, in principle, involve a consideration of documents, and the parties to the dispute shall be given an opportunity to state their opinions within a reasonable period of time.The ombudsman committee may, as it deems necessary, notify a party to the dispute or a party in interest to appear at a designated location to state his opinions. When a party to the dispute asks to appear before the ombudsman committee to state his opinions, the ombudsman committee shall, if it believes there is a legitimate reason, give that party an opportunity to state his opinions before the committee.Under the circumstances contemplated in the preceding paragraph, the ombudsman body shall send notice to the party to the dispute or party in interest seven days prior to the date when he is to state his opinions.