Financial Consumer Protection Act Article 22
When a financial consumer dispute involves a large number of financial consumers or financial services enterprises and everyone's cases are similar in nature, or the matter involves a material dispute over the application of laws, the ombudsman body may temporarily suspend its handling of those cases and-once it has drafted dispute handling principles, submitted them to the competent authority, and obtained the latter's approval-continue handling the cases in accordance with those principles, or apply for a legal interpretation by an entity that has authority to interpret laws and regulations and continue handling the cases on the basis of that interpretation.
中文原文 金融消費者保護法第22條
金融消費爭議事件涉及眾多金融消費者或金融服務業且事件類型相似者，或涉及重大法律適用爭議者，爭議處理機構對該等爭議事件得暫時停止處理，並針對該等爭議事件擬訂爭議處理原則經報請主管機關同意後，依該處理原則繼續處理，或向有權解釋法令之機關申請解釋後，據以繼續處理。