Financial Consumer Protection Act Article 20
After the ombudsman body entertains an application to institute an ombudsman case, it shall consider factual evidence related to the case and conduct an impartial and independent hearing in keeping with the principles of fairness and reasonableness.In order to handle a financial consumer dispute, the ombudsman body may, as reasonably necessary, ask the financial services enterprise to provide assistance or submit documents and related materials. If the financial services enterprise that receives such a request fails to provide assistance or submit documents and related materials, the ombudsman body may report the matter to the competent authority for handling.
中文原文 金融消費者保護法第20條
爭議處理機構受理申請評議後，應斟酌事件之事實證據，依公平合理原則，超然獨立進行評議。
爭議處理機構為處理金融消費爭議事件，得於合理必要範圍內，請求金融服務業協助或提出文件、相關資料。
受請求之金融服務業未協助或提出文件、相關資料者，爭議處理機構得報請主管機關處理。
爭議處理機構為處理金融消費爭議事件，得於合理必要範圍內，請求金融服務業協助或提出文件、相關資料。
受請求之金融服務業未協助或提出文件、相關資料者，爭議處理機構得報請主管機關處理。