Financial Consumer Protection Act Article 19

The application and any explanatory materials or concessions that one party to a financial consumer dispute submits to the other party to the dispute during the course of the dispute shall not be made public unless it is already public, the law requires that it be made public, or the other party to the dispute has indicated consent.Unless it is otherwise provided by law, or both parties to the dispute have indicated agreement, the ombudsman body and its personnel shall maintain confidential any financial consumer dispute materials and information pertaining to the ombudsman case to which they may become privy.The ombudsman body should regularly disclose statistical data on complaints and ombudsman cases at financial services enterprises.