Long-Term Care Services Act Article 45
The competent authority shall establish grievance, appeal, and mediation mechanisms to handle public complaints and disputes arising from the commissioned services of long-term care units.
中文原文 長期照顧服務法第45條
主管機關應建置陳情、申訴及調處機制，處理民眾申訴案件及長照服務單位委託之爭議等事件。