Pawnshop Act Article 13

When a pawnshop experiences force majeure disasters that result in damage or destruction to pledged items, it shall inform pledgors immediately, prepare a detailed list of the affected items, and notify the local competent authority, the insurance company, and the local pawnshop association for a joint inspection. The remaining pledged items shall be sealed and handled according to an agreement reached by the affected parties.If the pawnshop and the pledgor have agreed that the pledgor shall waive his/her right to claim damages when pledged items are destroyed, damaged, or stolen for reasons attributable to the pledgor himself/herself, the agreement shall be void.
中文原文 當舖業法第13條
當舖業如遭受不可抗力之災害,致質當物毀損、滅失時,應即通知持當人,並造列清冊,通報當地主管機關、保險公司及當地同業公會會同查驗,並封存賸餘質當物,由當事人協議處理之。
當舖業與持當人約定因可歸責於自己之事由,致質當物滅失、毀損或被盜時,持當人應放棄損害賠償請求權者,其約定為無效。

English translation for reference only; the Chinese text prevails. Not legal advice.