Regulations for Receiving and Handling People’s Written Complaints Submitted by the Control Yuan Article 13
After the complaint is processed, the Yuan shall issue an official reply to the complainant, with the exception of legally confidential items. No replies shall be issued if:1. The original complaint is anonymous.2. The complainant is deceased, or the whereabouts of the complainant are unknown.3. The complaint is similar to other complaints lodged by the same complainant consecutively within a short period of time, has been subsumed under other cases, and has been replied to.4. An official reply has been issued and the subsequent complaints lack new evidence.5. The complaint consists of empty, absurd, or insulting remarks.After initial processing, individual committees will deliberate and decide whether to issue an official reply.All original copies should be returned to the complainant after an extra copy is made and stored for future reference.All original copies of attached documents from the complaint shall, ex officio or by request, be inspected and returned if necessary. Should the case be returned to the Yuan after inspection, it shall be filed after approval by committee members.In the case of requests for returns as specified in the preceding paragraph, the complainant shall state the reasons in writing. If the original copies of attached documents for which return is being applied have been archived, they shall be handled in accordance with the relevant regulations for applying for the use of archived materials.Attached materials from the complaint, such as items of unknown composition, cash, bills, securities, or other valuables, shall be sealed with the name and quantity stated in writing before they are transferred to the Ethics Office of the Yuan for processing according to the law.
中文原文 監察院收受人民書狀及處理辦法第13條
人民書狀經本院處理後，除依法令不得對外宣洩之事項者外，應函復陳訴人。
但有下列情形之一者，不予函復：
一、匿名書狀。
二、陳訴人死亡或所在不明。
三、陳訴人於短期內連續遞送內容類同之書狀，經併案處理，業經函復。
四、陳訴人之案件業經函復，而續訴書狀無新事證。
五、陳訴內容空泛、荒謬、謾罵。
人民書狀經各委員會處理後，應否函復，依其決議辦理。
陳訴人所附證件如係原本，而有發還必要時，予以影印附卷備查，原本檢還。
陳訴案件之附件資料原件，認為有發還之必要時，得依職權或依申請，於歸檔前，檢還陳訴人。
經檢還後，如再行檢送到院，得經委員批辦後，逕行歸檔。
前項之申請，陳訴人應以書面敘明理由為之。
申請檢還之附件資料原件，如已歸檔，應依檔案申請應用之相關規定辦理。
陳訴案件之附件資料，如係成分不明物品、現金、票據、有價證券或其他貴重物品，應予密封並書明名稱、數量，移送本院政風室依法處理。
但有下列情形之一者，不予函復：
一、匿名書狀。
二、陳訴人死亡或所在不明。
三、陳訴人於短期內連續遞送內容類同之書狀，經併案處理，業經函復。
四、陳訴人之案件業經函復，而續訴書狀無新事證。
五、陳訴內容空泛、荒謬、謾罵。
人民書狀經各委員會處理後，應否函復，依其決議辦理。
陳訴人所附證件如係原本，而有發還必要時，予以影印附卷備查，原本檢還。
陳訴案件之附件資料原件，認為有發還之必要時，得依職權或依申請，於歸檔前，檢還陳訴人。
經檢還後，如再行檢送到院，得經委員批辦後，逕行歸檔。
前項之申請，陳訴人應以書面敘明理由為之。
申請檢還之附件資料原件，如已歸檔，應依檔案申請應用之相關規定辦理。
陳訴案件之附件資料，如係成分不明物品、現金、票據、有價證券或其他貴重物品，應予密封並書明名稱、數量，移送本院政風室依法處理。