Telecommunications Management Act Article 91

Unless specified otherwise in the Act, telecommunications enterprises may, with respect to major disputes arising from telecommunications services related contract, apply for mediation with the competent authority.The mediation will be established based on the agreement of involved parties. However, if related parties refuse to cooperate or no agreement is reached among the parties, the mediation will not be established.While applying for mediation, the applicant shall pay the necessary expenses derived therefrom.To proceed with mediation as described in Paragraph 1, the competent authority may set a mediation meeting. Rules governing the determination of major disputes, the establishment of a mediation meeting, the mediation processes and deadline, the charge standards and other related matters shall be promulgated by the competent authority.