Telecommunications Management Act Article 17

Telecommunications enterprises designated by the competent authority shall set forth terms and conditions of standard service contract, specify the rights and obligations between them and subscribers, and submit the said standard service contract to the competent authority for approval before implementation. When applying any amendments, the same rules shall be applied thereto.The terms and conditions of the standard service contract as described in the preceding paragraph shall including the following matters:1. Service areas and contents;2. Service fees and conditions;3. Responsibilities derived from the guarantee of providing prepaid services;4. The methods of handling damage arising out of error, delay, interruption, suspension or failure in telecommunications services due to a failure or breakdown of telecommunications network, and fee reduction methods therefor;5. The tariff reductions offered to subscribers when the telecommunications enterprise’s registration is revoked or abolished or when the subscribers’ rights and interests are damaged due to suspended or terminated operations;6. Consumer complaint-related information and the court of jurisdiction;7. Restrictions on and conditions for the collection, processing and utilization of subscribers’ personal information;8. The confirmation and cancellation mechanisms for testing or receiving free telecommunications services;9. Other matters related to the protection of consumers rights and interests as announced by the competent authority;