Regulations Governing the Establishment, Supervision and Management of Telecommunications Dispute Resolution Institutions Article 19
The mediators shall consider the facts and evidence of the case, and conduct mediation independently in accordance with the principle of fairness, reasonableness.
中文原文 電信消費爭議處理機構設立與監督管理辦法第19條
調處委員應斟酌事件之事實證據，依公平合理原則，超然獨立進行調處。