Regulations Governing the Establishment, Supervision and Management of Telecommunications Dispute Resolution Institutions Article 18
The mediators shall keep the information and mediation process of telecommunications consumer dispute confidential, unless it is otherwise stipulated by laws and regulations or agreed upon by both parties to the dispute.
中文原文 電信消費爭議處理機構設立與監督管理辦法第18條
調處委員對所知悉電信消費爭議之資料及調處過程，除法規另有規定或經爭議雙方之同意外，應保守秘密。