Regulations for Administration of Wireless Broadband Access Business Article 72

The NCC shall issue an order of improvement within a time limit if subscribers’ rights may be damaged due to the service provider’s inappropriate operation or poor service quality.
中文原文 無線寬頻接取業務管理規則第72條
經營者營運不當或服務品質不佳,足以生損害使用者權益時,應由本會通知其限期改善。

English translation for reference only; the Chinese text prevails. Not legal advice.