Regulations for Administration of Wireless Broadband Access Business Article 70
Service providers shall provide service rules in which terms and conditions pertaining to the services provided by the service providers and submit to the NCC for review and approval before such rules may be announced and in force; such rules must be provided at all business locations and the website for consumers to view. This Paragraph is also applicable to amendments of such rules.The service rules as mentioned in preceding Paragraph shall specify fair and reasonable service terms and conditions and the following information:1. Services provided by the service provider2. Fee schedules for all services and the terms and conditions for fee adjustment3. Limitations and terms and conditions of using the subscribers’ basic information4. Method of indemnity for subscribers in case the service provider’s charter is revoked or abolished or the services are suspended, or terminated to the extent that subscribers’ rights are violated5. Measures for damage caused by error, delay, interruption, or transmission failure due to telecommunication equipment breakdown or service denial6. Measures for subscribers’ complaints and other items concerning subscribers’ rights7. Other service terms and conditionsWhen a service provider has set up an interactive media platform for multimedia content service, besides the rules stipulated in the preceding paragraph, service rules shall specify the following information:1. To assure the sales methods of the providers of the multimedia content service actively and clearly inform consumers of payment requests.2. To provide a channel interface and storage facilities for program content.The NCC may order the service provider to amend its service rules within a deadline if the harm to consumers’ rights or significant unfairness is found in such rules.All required information as provided in Paragraph 2 shall be clearly stated in the standard service contract between a service provider and a subscriber and submitted to the NCC for review and approval before such contract is used. Such contract shall not violate any regulations concerning telecommunications and business operations. This Paragraph is also applicable to any changes.Service providers shall enter into a service contract with every subscriber using approved standard service contract. This Paragraph is also applicable to a service provider that adopts pre-paid cards or other pre-paid fee schedule for the Services.Any changes or amendments of the standard service contract made between a service provider and a subscriber shall be announced through public media before it comes into effect.
中文原文 無線寬頻接取業務管理規則第70條
經營者應就其服務有關之條件，訂定營業規章，報請本會核准後公告實施，並備置於各營業場所及網站供消費者審閱；變更時亦同。
前項營業規章應訂定公平合理之服務條件，並載明下列事項：
一、經營者提供服務之項目。
二、各項服務收費標準及調整費用之條件。
三、使用者基本資料利用之限制、條件。
四、經營者受撤銷或廢止特許，暫停或終止其營業，足以對使用者權益產生損害時，對使用者之賠償方式。
五、因其電信機線設備障礙、阻斷，以致發生錯誤、遲滯、中斷或不能傳遞而造成損害時之處理方式。
六、對使用者申訴之處理及其他與使用者權益有關之項目。
七、其他服務條件。
經營者所設置互動媒介平臺提供多媒體內容服務者，其營業規章除應載明前項各款服務條件外，並應載明下列事項：
一、確保多媒體內容服務提供者之銷售方式，應具主動及明顯告知消費者收費訊息之義務。
二、提供頻道介接及其節目內容儲存設備。
營業規章有損害消費者權益或顯失公平之情形，本會得限期命電信事業變更。
經營者與其使用者訂定之服務契約範本，應載明第二項各款事項，於實施前報請本會核定，並不得違反電信法令及營業規章之規定；變更時亦同。
經營者應依經核定實施之服務契約範本，與使用者個別訂立服務契約。
以預付卡或其他預付資費方式經營本業務之服務者，亦同。
經營者與其使用者間服務契約範本之變更或修正，應於實施前以媒體公告其內容。
前項營業規章應訂定公平合理之服務條件，並載明下列事項：
一、經營者提供服務之項目。
二、各項服務收費標準及調整費用之條件。
三、使用者基本資料利用之限制、條件。
四、經營者受撤銷或廢止特許，暫停或終止其營業，足以對使用者權益產生損害時，對使用者之賠償方式。
五、因其電信機線設備障礙、阻斷，以致發生錯誤、遲滯、中斷或不能傳遞而造成損害時之處理方式。
六、對使用者申訴之處理及其他與使用者權益有關之項目。
七、其他服務條件。
經營者所設置互動媒介平臺提供多媒體內容服務者，其營業規章除應載明前項各款服務條件外，並應載明下列事項：
一、確保多媒體內容服務提供者之銷售方式，應具主動及明顯告知消費者收費訊息之義務。
二、提供頻道介接及其節目內容儲存設備。
營業規章有損害消費者權益或顯失公平之情形，本會得限期命電信事業變更。
經營者與其使用者訂定之服務契約範本，應載明第二項各款事項，於實施前報請本會核定，並不得違反電信法令及營業規章之規定；變更時亦同。
經營者應依經核定實施之服務契約範本，與使用者個別訂立服務契約。
以預付卡或其他預付資費方式經營本業務之服務者，亦同。
經營者與其使用者間服務契約範本之變更或修正，應於實施前以媒體公告其內容。