Financial Consumer Protection Act Article 24
To apply to institute an ombudsman case, a financial consumer shall fill out an application form that expressly indicates the names and basic identifying information of the parties to the dispute, the claims, the facts, the reasons, the related documents or information, and details regarding the inappropriate handling of the complaint.Where any one of the situations listed below applies with respect to a financial consumer who applies to institute an ombudsman case, the ombudsman body shall decide not to entertain the application and shall provide written notification to the financial consumer and the financial services enterprise, provided, however, that if the situation can be corrected, the ombudsman body shall notify the financial consumer to make correction within a reasonable time limit:1.The application was not filed properly.2.The matter is not a financial consumer dispute.3.The applicant did not first file a complaint with the financial services enterprise.4.The financial services enterprise is still handling the complaint that was filed with it, and it has not yet been more than 30 days since the filing.5.The application was submitted after the statutory time limit.6.A party to the dispute lacks standing.7.The applicant has previously applied to institute an ombudsman case in accordance with this Act, and the case failed to achieve a resolution.8.A final and irrevocable court judgment has been rendered on the subject of an application to institute an ombudsman case, or a mediation, ombudsman, compromise, conciliation, or arbitration procedure has resulted in a successful resolution of the matter.9.Other situations as may be specified by the competent authority.
中文原文 金融消費者保護法第24條
金融消費者申請評議，應填具申請書，載明當事人名稱及基本資料、請求標的、事實、理由、相關文件或資料及申訴未獲妥適處理之情形。
金融消費者申請評議有下列各款情形之一者，爭議處理機構應決定不受理，並以書面通知金融消費者及金融服務業。
但其情形可以補正者，爭議處理機構應通知金融消費者於合理期限內補正：
一、申請不合程式。
二、非屬金融消費爭議。
三、未先向金融服務業申訴。
四、向金融服務業提出申訴後，金融服務業處理申訴中尚未逾三十日。
五、申請已逾法定期限。
六、當事人不適格。
七、曾依本法申請評議而不成立。
八、申請評議事件已經法院判決確定，或已成立調處、評議、和解、調解或仲裁。
九、其他主管機關規定之情形。
金融消費者申請評議有下列各款情形之一者，爭議處理機構應決定不受理，並以書面通知金融消費者及金融服務業。
但其情形可以補正者，爭議處理機構應通知金融消費者於合理期限內補正：
一、申請不合程式。
二、非屬金融消費爭議。
三、未先向金融服務業申訴。
四、向金融服務業提出申訴後，金融服務業處理申訴中尚未逾三十日。
五、申請已逾法定期限。
六、當事人不適格。
七、曾依本法申請評議而不成立。
八、申請評議事件已經法院判決確定，或已成立調處、評議、和解、調解或仲裁。
九、其他主管機關規定之情形。