Financial Consumer Protection Act Article 17

In order to handle an ombudsman case, the ombudsman body shall establish an ombudsman committee comprising 9 to 25 members and may, as necessary, appoint additional members. One member shall be the chairperson. All members shall be selected from among scholars, experts, and fair and impartial persons who possess relevant learning or professional experience and shall be hired after their selections have been submitted to and approved by the competent authority.An ombudsman committee member shall serve a term of three years and may be reappointed upon the expiration of the term. The chairperson shall serve in a full-time capacity, while the other ombudsman committee members may serve part-time.All ombudsman committee members shall exercise their authority in a fair and impartial manner.