Financial Consumer Protection Act Article 16
The ombudsman body shall establish a financial consumer services division to coordinate the handling of complaints by financial services enterprises, and to help ombudsman committee members handle the preparations for inspections.Qualification requirements for the ombudsman body's internal personnel shall be drafted by the ombudsman body and submitted to the competent authority for approval.
中文原文 金融消費者保護法第16條
爭議處理機構設金融消費者服務部門，辦理協調金融服務業處理申訴及協助評議委員處理評議事件之各項審查準備事宜。
爭議處理機構內部人員應具備之資格條件，由爭議處理機構擬訂，報請主管機關核定。
爭議處理機構內部人員應具備之資格條件，由爭議處理機構擬訂，報請主管機關核定。