Regulations for Underwriting and Claim Adjustment Procedures under Compulsory Automobile Liability Insurance Article 16

After receiving the claim form, the insurer shall stamp on the form, date it, and issue a receipt to the applicant.The insurer shall verify the coverage in accordance with the provisions in the insurance contract. If all or part of the cause of accident is obviously not covered, the insurer shall reply to the applicant and specify the reason in writing.
中文原文 強制汽車責任保險承保及理賠作業處理辦法第16條
保險人於接到理賠申請書後,應於理賠申請書上加蓋收件章,載明收件日期,並製作收執交與申請人。
保險人應就條款之規定確定對該事故是否為承保範圍。
倘事故原因顯非屬或部分非屬承保範圍時,保險人應敘明理由以書面回復申請人。

English translation for reference only; the Chinese text prevails. Not legal advice.