Regulations Governing Internal Operating Systems and Procedures for the Outsourcing of Financial Institution Operation Article 15
The outsourcing agreement on debt collection operations entered into by a financial institution and a collection agency shall comply with the provisions in Article 10 herein, and shall provide for the following:1. Work guidelines for the service provider shall be set out, and shall include at least the prohibited conduct and practices provided in Article 14 herein and require that the service provider shall draft specific standards for dismissing or punishing violating employees.2. The service provider shall be prohibited from subcontracting the debt collection work.3. The service provider shall report the handling of debt collections or customer complaints to the outsourcing financial institution regularly or as needed; when there are situations where the service provider or its employees violate relevant laws and regulations in its internal management or collection operations, the service provider shall immediately report the event to the financial institution.4. When personnel are recruited, the service provider shall obtain the consent of the employee permitting the outsourcing financial institution and JCIC to collect, process, and use their personal data.5. The service provider shall provide the financial institution with information on an employee who leaves their job due to violation of Article 14 herein for posting with JCIC. The posted information shall include:(1) Basic data of the departed employee.(2) Date of departure.(3) Reason for departure.6. When outsourcing debt collection operations to a service provider, a financial institution shall submit the basic information of said service provider to JCIC. The service provider shall agree that the outsourcing financial institution may submit the information on termination of outsourcing agreement due to violation of these Regulations or other laws and regulations by the service provider to JCIC for posting. The posted information shall include:(1) Basic information of the service provider.(2) Date of agreement execution and date of its termination.(3) Reasons for violation of these Regulations or other laws and regulations.
中文原文 金融機構作業委託他人處理內部作業制度及程序辦法第15條
金融機構與受委託催收機構訂定應收債權催收作業之委外契約除須符合第十條規定外，契約中應包括下列事項：
一、訂定受委託機構之工作準則，其內容至少應包括不得有第十四條所列各項禁止催收行為，受委託機構應明定解聘或懲罰違反相關規定員工之標準。
二、禁止複委託他人代為處理債權催收。
三、受委託機構應定期或隨時向金融機構回報債權催收處理、客戶申訴處理等情形；受委託機構及員工於內部管理或催收作業等有違反法規之情形時，應將相關案情立即回報金融機構。
四、受委託機構於聘僱人員時，應取得該受僱人員書面同意金融機構及財團法人金融聯合徵信中心得蒐集、處理及利用其個人資料。
五、受委託機構應將違反第十四條各款規定而離職之人員資料提供金融機構報送財團法人金融聯合徵信中心予以登錄，登錄資料應包括：
（一）基本資料。
（二）離職日期。
（三）離職原因。
六、金融機構委任受委託機構時，應將受委託機構基本資料報送財團法人金融聯合徵信中心，受委託機構如有違反本辦法或其他法令規定而終止契約時，同意由金融機構報送財團法人金融聯合徵信中心予以登錄，登錄資料應包括：
（一）受委託機構基本資料。
（二）簽訂契約及終止契約日期。
（三）違反本辦法或其他法令事由。
一、訂定受委託機構之工作準則，其內容至少應包括不得有第十四條所列各項禁止催收行為，受委託機構應明定解聘或懲罰違反相關規定員工之標準。
二、禁止複委託他人代為處理債權催收。
三、受委託機構應定期或隨時向金融機構回報債權催收處理、客戶申訴處理等情形；受委託機構及員工於內部管理或催收作業等有違反法規之情形時，應將相關案情立即回報金融機構。
四、受委託機構於聘僱人員時，應取得該受僱人員書面同意金融機構及財團法人金融聯合徵信中心得蒐集、處理及利用其個人資料。
五、受委託機構應將違反第十四條各款規定而離職之人員資料提供金融機構報送財團法人金融聯合徵信中心予以登錄，登錄資料應包括：
（一）基本資料。
（二）離職日期。
（三）離職原因。
六、金融機構委任受委託機構時，應將受委託機構基本資料報送財團法人金融聯合徵信中心，受委託機構如有違反本辦法或其他法令規定而終止契約時，同意由金融機構報送財團法人金融聯合徵信中心予以登錄，登錄資料應包括：
（一）受委託機構基本資料。
（二）簽訂契約及終止契約日期。
（三）違反本辦法或其他法令事由。