Regulations Governing Internal Operating Systems and Procedures for the Outsourcing of Financial Institution Operation Article 10
A financial institution's outsourcing agreement shall specify the following contents:1. The scope of outsourcing and the responsibilities of service provider.2. A provision requiring the service provider to comply with Article 21 herein.3. Consumer protection, including the confidentiality of customer data and adoption of security measures.4. The service provider is required to carry out consumer protection, risk management, and internal control and internal audit in accordance with its standard operating procedures established under the supervision of the financial institution.5. Consumer dispute resolution mechanisms, including the timetable and procedure for handling disputes, and remedial measures.6. Management of a service provider's employees, including employee recruitment, promotion, performance reviews, and discipline.7. Material events that lead to the termination of an outsourcing agreement with the service provider, including a provision on termination or revocation of the agreement if so instructed by the competent authority.8. The service provider agrees to allow the competent authority and the Central Bank to access relevant data or reports and conduct financial examinations with respect to the outsourced items, or provide relevant data or reports within a prescribed time period pursuant to an order of the competent authority or the Central Bank.9. The service provider shall not use the name of the outsourcing financial institution in the course of handling the outsourced items, nor shall the service provider use untruthful advertising or charge the customers any fees when marketing loan services.10. The service provider is required to inform the financial institution if the outsourced operation involves any material irregularities or deficiencies.11. Other agreements.In the outsourcing agreement, the financial institution shall prohibit the service provider from subcontracting the outsourced operation unless with the financial institution's written consent. The outsourcing agreement shall specify the scope, limitations, or conditions for subcontracting by the service provider. The provisions in this article shall apply to the subcontracting agreement between the service provider and its subcontractor.Where the outsourcing agreement or sub-contracting agreement does not conform to the provisions in these Regulations, the financial institution may continue its outsourcing activity under the existing agreement until it expires. However if such outsourcing agreement does not have an expiration date, the financial institution shall remedy the nonconformities within six months from the date the Regulations are promulgated, or else the agreement expires automatically upon that date.
中文原文 金融機構作業委託他人處理內部作業制度及程序辦法第10條
金融機構作業委外契約應載明下列事項：
一、委外事項範圍及受委託機構之權責。
二、金融機構應要求受委託機構配合遵守第二十一條規定。
三、消費者權益保障，包括客戶資料保密及安全措施。
四、受委託機構應依金融機構監督訂定之標準作業程序，執行消費者權益保障、風險管理、內部控制及內部稽核制度。
五、消費者爭端解決機制，包括解決時程、程序及補救措施。
六、受委託機構聘僱人員之管理，包括人員晉用、考核及處分等情事。
七、與受委託機構終止委外契約之重大事由，包括主管機關通知依契約終止或解約之條款。
八、受委託機構就受託事項範圍，同意主管機關及中央銀行得取得相關資料或報告，及進行金融檢查，或得命令其於限期內提供相關資料或報告。
九、受委託機構對外不得以金融機構名義辦理受託處理事項，亦不得進行不實廣告或於辦理貸款行銷作業時向客戶收取任何費用。
十、受委託機構對委外事項若有重大異常或缺失應立即通知金融機構。
十一、其他約定事項。
金融機構應於契約中要求受委託機構非經金融機構書面同意，不得將作業複委託。
委外契約中應針對複委託情形，訂明複委託之範圍、限制或條件。
複委託契約應準用本條規定訂定之。
委外契約或複委託契約與本辦法規定不符者，金融機構得按原契約繼續辦理至契約期限到期為止；惟契約未定有期限者，應於本辦法發布施行起六個月內補正，否則該契約自動終止。
一、委外事項範圍及受委託機構之權責。
二、金融機構應要求受委託機構配合遵守第二十一條規定。
三、消費者權益保障，包括客戶資料保密及安全措施。
四、受委託機構應依金融機構監督訂定之標準作業程序，執行消費者權益保障、風險管理、內部控制及內部稽核制度。
五、消費者爭端解決機制，包括解決時程、程序及補救措施。
六、受委託機構聘僱人員之管理，包括人員晉用、考核及處分等情事。
七、與受委託機構終止委外契約之重大事由，包括主管機關通知依契約終止或解約之條款。
八、受委託機構就受託事項範圍，同意主管機關及中央銀行得取得相關資料或報告，及進行金融檢查，或得命令其於限期內提供相關資料或報告。
九、受委託機構對外不得以金融機構名義辦理受託處理事項，亦不得進行不實廣告或於辦理貸款行銷作業時向客戶收取任何費用。
十、受委託機構對委外事項若有重大異常或缺失應立即通知金融機構。
十一、其他約定事項。
金融機構應於契約中要求受委託機構非經金融機構書面同意，不得將作業複委託。
委外契約中應針對複委託情形，訂明複委託之範圍、限制或條件。
複委託契約應準用本條規定訂定之。
委外契約或複委託契約與本辦法規定不符者，金融機構得按原契約繼續辦理至契約期限到期為止；惟契約未定有期限者，應於本辦法發布施行起六個月內補正，否則該契約自動終止。