Mental Health Act Article 51

As the health, police, and firefighting departments of governments at all levels set up designated hotlines for external services to facilitate the emergency measure provisions to protect people’s lives and safety, they may request the telecommunication enterprises’ cooperation to provide various information of caller ID, whereabouts, or the location detected by telecommunication network positioning. However, this shall be limited to what can be provided, given the performance of the telecommunication enterprises’ telecommunication networks.If the departments referred to in the preceding Paragraph receive calls indicating that there is a risk of harm to oneself or others, they may contact telecommunication enterprises to provide the caller’s user information needed for rescue operations, and the telecommunication enterprises shall not refuse such requests.The term “user information” mentioned in the preceding Paragraph refers to the telecommunication user’s name or title, identification document number, address, and information related to the telecommunications number, and such information shall be limited to what is stored by the telecommunication enterprises.Personnel who handle the matters specified in the preceding three Paragraphs shall keep the process procedure and the information contents they acquired confidential and shall not disclose them.