The civil air transport enterprise operating scheduled international air services, shall abide by the following consumer protection measures.1) establishing flight abnormal processing mechanism.2) providing the service dedicated hotline.3) constructing the online trading platform and providing the conditions of carriage.4) providing the relevant information according to the template of notice for trading international flight tickets.5) revealing the progress of labor-management disputes and the related consumer protection measures according to attachment 10.The provisions of subparagraphs 1 to 3 and 5 in the preceding paragraph shall apply mutatis mutandis to a civil air transport enterprise serving scheduled domestic air routes；the provisions of subparagraphs 1 and 2 in the preceding paragraph shall apply mutatis mutandis to the civil air transport enterprise operating passenger charter and scheduled cargo routes service.Attachment 10 The information of the progress of labor-management disputes and the related consumer protection measures that a civil air transport enterprise shall reveal..pdf