Regulations Governing the Handling of Mail Article 63

After an inquiry is made, if a mail is found to be lost, pilfered, damaged, delivered with delay or not delivered in accordance with the handling regulations publicly announced by Chunghwa Post and by law compensation should be made, the post office shall make the indemnity payment according to its receipt for a posted mail or the information on its envelope as soon as possible, which shall be no later than three months from the day after the date of inquiry.For international mail, in the event that a conclusion cannot be reached three months after the inquiry is made, the sender may make a claim for compensation provided that the sender surrenders a written statement indicating that the compensation shall be returned if it is later determined that there were no grounds for compensation.