Enforcement Statute for Substitute Services Article 19

The competent authorities (i.e., the Ministry of the Interior) may, in concert with the user organization, oversee the service units and rate their performance.Where a male citizen in the Substitute Services runs into a major incident, the service unit shall duly report to the user organization and take countermeasures as appropriate. The user organization shall report to the competent authorities (i.e., the Ministry of the Interior) within 24 hours.
中文原文 替代役實施條例第19條
主管機關得會同需用機關對服勤單位實施督導考核。
替代役役男發生重大事故時,服勤單位應依規定向需用機關報告,並妥為處理;需用機關並應於二十四小時內通報主管機關。

English translation for reference only; the Chinese text prevails. Not legal advice.