Consumer Protection Act Article 45-2

Regarding the mediation of consumer dispute, if the parties cannot reach an agreement but have narrowed their differences of opinion, the commissioners of mediation may offer a mediation proposal within and not against the scope of each party's main intent after considering all situations to balance the benefits between parties and deliver it ex officio to the parties.The proposal set forth in the preceding paragraph must be approved by more than half of all mediation commissioners who attended the mediation, and in which the appeal period and the legal consequence of failure to file appeal within the time limit as set forth in Article 45-3 must be specified.
中文原文 消費者保護法第45-2條
關於消費爭議之調解,當事人不能合意但已甚接近者,調解委員得斟酌一切情形,求兩造利益之平衡,於不違反兩造當事人之主要意思範圍內,依職權提出解決事件之方案,並送達於當事人。
前項方案,應經參與調解委員過半數之同意,並記載第四十五條之三所定異議期間及未於法定期間提出異議之法律效果。

English translation for reference only; the Chinese text prevails. Not legal advice.