Cable Radio and Television Act Article 50
System operators shall sign written contracts with their subscribers for visual and audio services.The written contracts mentioned in the preceding Paragraph shall be printed on the reverse side of the receipts issued by the system operators to their subscribers.The central regulatory agency shall publicly announce matters that should or should not be included in the standard subscription contract.General clauses that violate the published standard contract are invalid. The validity of such standard contract shall be determined in accordance with Article 16 of the Consumer Protection Act.The contents of the contract mentioned in Paragraph 1 shall include:1. Rates and restrictions on fee adjustment;2. Numbers and names of channels, and the expiration date of each channel contract;3. Selectable payment method and deadline, and the methods of handling delayed payments.4. Protection measure for subscribers who already pre-paid the television fees.5. Restrictions on the use of subscribers' basic data;6. Conditions for giving compensation to subscribers whose rights to visual and audio reception are impaired in the event that the system operator is penalized with termination of transmission, abolishment or revocation of operating permit, or confiscation of facilities;7. Conditions for giving compensation to subscribers whose rights to visual and audio reception are likely to be impaired in the event that the signals of the subscribed channels are interrupted without justification;8. Validity of the contract;9. Subscribers’ complaint hotlines, and;10. Other items, as specified by the central regulatory agency.System operators who provide channels other than the basic channels and other value-added services shall set up fair and reasonable price and service conditions. Should the said party damage subscribers’ rights and benefits, the central regulatory agency may command it to make changes.System operators shall promptly handle subscribers’ complaints and shall retain the files of such complaints for six months. The regulatory agency may request system operator to respond to the subscribers in writing or in relevant programs.For subscribers who have purchased system operators’ visual and audio reception services or other value-added service through digital terminal equipment, system operators shall send notable messages to subscribers before commencing the charging.
中文原文 有線廣播電視法第50條
系統經營者應與訂戶訂立收視、聽服務書面契約。
前項書面契約應於給付訂戶之收據背面製作發給之。
中央主管機關應公告規定定型化契約應記載或不得記載之事項。
違反前項公告之定型化契約之一般條款無效。
該定型化契約之效力依消費者保護法第十六條規定定之。
第一項契約內容，應至少包括下列事項：
一、各項收費基準及調整費用之限制。
二、頻道數、名稱及頻道契約到期日。
三、可選擇之費用繳交方式、繳交期限，及屆期未繳交之處理方式。
四、訂戶預繳收視費之履約保障措施。
五、訂戶基本資料使用之限制。
六、系統經營者受停播、廢止或撤銷經營許可、沒入等處分時，對訂戶收視、聽權益產生損害之賠償條件。
七、無正當理由中斷約定之頻道訊號，致訂戶收視、聽權益有損害之虞時之賠償條件。
八、契約之有效期間。
九、訂戶申訴專線。
十、其他經中央主管機關指定之項目。
系統經營者提供基本頻道以外之頻道及其他加值服務者，應訂定公平合理之價格及服務條件；其有損害訂戶權益者，中央主管機關得命其變更之。
系統經營者對訂戶申訴案件應即妥適處理，並建檔保存六個月；主管機關得要求系統經營者以書面或於相關節目答覆訂戶。
系統經營者之收視、聽服務或其他加值服務，訂戶得直接透過數位終端設備訂購者，於開始計算收費前應以顯著之訊息告知訂戶。
前項書面契約應於給付訂戶之收據背面製作發給之。
中央主管機關應公告規定定型化契約應記載或不得記載之事項。
違反前項公告之定型化契約之一般條款無效。
該定型化契約之效力依消費者保護法第十六條規定定之。
第一項契約內容，應至少包括下列事項：
一、各項收費基準及調整費用之限制。
二、頻道數、名稱及頻道契約到期日。
三、可選擇之費用繳交方式、繳交期限，及屆期未繳交之處理方式。
四、訂戶預繳收視費之履約保障措施。
五、訂戶基本資料使用之限制。
六、系統經營者受停播、廢止或撤銷經營許可、沒入等處分時，對訂戶收視、聽權益產生損害之賠償條件。
七、無正當理由中斷約定之頻道訊號，致訂戶收視、聽權益有損害之虞時之賠償條件。
八、契約之有效期間。
九、訂戶申訴專線。
十、其他經中央主管機關指定之項目。
系統經營者提供基本頻道以外之頻道及其他加值服務者，應訂定公平合理之價格及服務條件；其有損害訂戶權益者，中央主管機關得命其變更之。
系統經營者對訂戶申訴案件應即妥適處理，並建檔保存六個月；主管機關得要求系統經營者以書面或於相關節目答覆訂戶。
系統經營者之收視、聽服務或其他加值服務，訂戶得直接透過數位終端設備訂購者，於開始計算收費前應以顯著之訊息告知訂戶。