Regulations for Administration on Satellite Communication Services Article 47
With regard to relevant terms and conditions of its service, the operator is to draft a set of business regulations, which are to be declared with competent government authorities for approval and announced for implementation, and is also required to post the information at its business venues and on its Website for the consumer’s perusal; the same also applies to all subsequent changes.The foresaid business regulations are to enlist fair and rational service terms and conditions, and are also to disclose the following information:1. The categories of service the operator provides.2. Various services’ billing criteria and terms and conditions of billing adjustment.3. The restrictions and conditions for utilizing the user’s basic information.4. The compensation method to the user in the event where the operator should face cancellation or revocation of whose concession or moves to temporarily suspend or terminate the operation to suffice to undermine the user’s equity.5. The response methods to damages as arisen from the malfunction or disruption of the telecommunications server/line equipment result in errors, delays, interruption or non-transmission.6. The response to the user’s complaints and other user equity-related information.7. Other service terms and conditions.In the event where the operator’s business regulations should be deemed to undermine the consumer’s equity or appear unfair, the competent government authorities may order the telecommunication enterprise to change the provisions within a prescribed deadline.The specimen of the service contract the operator drafts may not breach stipulations set by telecommunications laws and regulations or its business regulations, and is also to disclose all information enlisted under the preceding paragraph 2, which is subject to declaring with competent government authorities for approval prior to implementing the business regulations; the same also applies to all subsequent changes.Any change or amendment made to the specimen of the service contract between the operator and the user shall be posted at the operator’s various business venues and on its Website for the consumer’s perusal prior to implementation.
中文原文 衛星通信業務管理規則第47條
經營者應就其服務有關之條件，訂定營業規章，報請主管機關核准後公告實施，並備置於各營業場所及其網站供消費者審閱；變更時亦同。
前項營業規章應訂定公平合理之服務條件，並載明下列事項：
一、經營者提供服務之項目。
二、各項服務收費標準及調整費用之條件。
三、使用者基本資料利用之限制、條件。
四、經營者受撤銷或廢止特許或暫停或終止其營業足以對使用者權益產生損害時，對使用者之賠償方式。
五、因其電信機線設備障礙、阻斷，以致發生錯誤、遲滯、中斷或不能傳褫而造成損害時之處理方式。
六、對使用者申訴之處理及其他與使用者權益有關之項目。
七、其他服務條件。
營業規章有損害消費者權益或顯失公平之情事，主管機關得限期命電信事業變更之。
經營者擬訂之服務契約範本，不得違反電信法令及營業規章之規定，並應載明第二項各款事項，於實施前報請主管機關核定；變更時亦同。
經營者與其使用者間服務契約範本之變更或修正，應於實施前備置於各營業場所及其網站供消費者審閱。
前項營業規章應訂定公平合理之服務條件，並載明下列事項：
一、經營者提供服務之項目。
二、各項服務收費標準及調整費用之條件。
三、使用者基本資料利用之限制、條件。
四、經營者受撤銷或廢止特許或暫停或終止其營業足以對使用者權益產生損害時，對使用者之賠償方式。
五、因其電信機線設備障礙、阻斷，以致發生錯誤、遲滯、中斷或不能傳褫而造成損害時之處理方式。
六、對使用者申訴之處理及其他與使用者權益有關之項目。
七、其他服務條件。
營業規章有損害消費者權益或顯失公平之情事，主管機關得限期命電信事業變更之。
經營者擬訂之服務契約範本，不得違反電信法令及營業規章之規定，並應載明第二項各款事項，於實施前報請主管機關核定；變更時亦同。
經營者與其使用者間服務契約範本之變更或修正，應於實施前備置於各營業場所及其網站供消費者審閱。