Regulations Governing the Establishment, Supervision and Management of Telecommunications Dispute Resolution Institutions Article 31

The competent authority may, upon request of the Institution or the complaint is serious or emergent, the competent authority may directly intervene in the case to handle the disputes.Where the telecommunications consumer dispute is due to the same cause and involves more than 20 telecommunications consumers, the Institution shall deal with such disputes as soon as possible, and notify the competent authority of such disputes.