Regulations Governing the Establishment, Supervision and Management of Telecommunications Dispute Resolution Institutions Article 21

Mediators shall complete the mediation procedure within the timetable set by the Institution to avoid delaying the mediation procedure and protect the rights of the parties.
中文原文 電信消費爭議處理機構設立與監督管理辦法第21條
調處委員應在爭議處理機構訂定之時程內,完成調處程序,以避免拖延調處程序,致當事人權益受損。

English translation for reference only; the Chinese text prevails. Not legal advice.