Regulations Governing the Establishment, Supervision and Management of Telecommunications Dispute Resolution Institutions Article 2

The terms of the Regulations are defined as follows:1. "Telecommunications Consumer" means any person who in relation to a commercial practice, is acting for purposes of consumption to make transactions in exchange for goods or telecommunications services.2. "Telecommunications consumer dispute" means any civil dispute arising from the provision of telecommunication service between telecommunications consumers and telecommunications enterprises.3. "In writing": means all handwritten or typed documents, printed correspondence and notifications, including digitalized documents such as fax, mobile SMS, and email.4. "Telecommunications Dispute Resolution Institutions": refers to Institutions jointly established by the telecommunications enterprises recognized by the competent authority in accordance with Article 21 of the Act and handles telecommunications consumer dispute.