Regulations Governing the Establishment, Supervision and Management of Telecommunications Dispute Resolution Institutions Article 10

The competent authority shall be entitled at any time with notice the Institution to submit business reports, and to perform inspection and request improvement.
中文原文 電信消費爭議處理機構設立與監督管理辦法第10條
主管機關得隨時通知爭議處理機構提出業務報告,必要時得派員查核或要求其改正。

English translation for reference only; the Chinese text prevails. Not legal advice.