Regulations for Reporting Telecommunications Services Inaccessible Due to Major Incidents Article 6
When telecommunications enterprises report to the competent authority, they shall do so in accordance with the following:1. For circumstances falling under the scope of Article 3, within 15 minutes after the circumstance specified in Article 3 occurs, the telecommunication enterprises shall report to system（s）designated by competent authority（hereinafter referred to as Reporting System）and enter the status of obstacle and progress of maintenance within two hours; and, prior to solving the issue, provide status reports and repair progress every three hours. However, any significant change to the status shall be reported at any time.2. For circumstances specified in Article 4, the telecommunication enterprise shall report to the competent authority in writing, the next day after the administrative decision is served. The contents of the notice shall include the administrative agency, the content of the administrative decision, and the type and period of the suspended or terminated service.3. For circumstances specified in the preceding article, the telecommunication enterprises shall report in accordance with the time limit and method specified by the competent authority. The content of the report shall include the type of service that cannot be provided, the time of occurrence, location, cause, scope of impact, number of affected users, progress of improvement and the forecasted time for normal service to resume.When a telecommunication enterprise makes the report in the preceding paragraph, the designated contact shall use the company website to publicly announce the reasons for the inability to provide services, the types of telecommunication services, and the contingency measures within 30 minutes and announce the scheduled restoration period and protection of user rights within an hour; if necessary, make notification by radio or television broadcast.The telecommunication enterprises shall, within one hour after the completion of the repair and resume of the service as referred to in Article 3, announce the handling method for damages incurred due to error, delay, interruption or transmission failure, caused by machine/line disruptions or cyber security incidents.Telecommunication enterprises which conducted actions in accordance with the Subparagraph 1 of Paragraph 1 shall register the incident on the Reporting System after it has been handled, the content of the registration shall include the time, location, cause, scope of impact, and number of users affected by the machine/line disruptions or cyber security incidents, the progress of repairs and completion time, etc.
中文原文 電信事業重大事故無法提供電信服務通報辦法第6條
電信事業向主管機關辦理通報作業時，應依下列規定辦理：
一、屬第三條規定之情事者，電信事業應於第三條各款情形發生後十五分鐘內，至主管機關指定之系統（以下簡稱通報系統）通報，並於二小時內將障礙情形及修復進度登錄至通報系統；故障排除前，應每三小時更新障礙情形及修復進度。
但障礙情形有重大變化時，應隨時通報。
二、屬第四條規定之情事者，電信事業應於行政處分送達之次日內，以書面方式通報主管機關，通報內容應包括處分機關、處分內容及停止或終止服務類型與期間。
三、屬前條規定之情事者，電信事業應依主管機關指定之期限及方式辦理通報，通報內容應包括無法提供之服務類型、發生時間、地點、原因、影響範圍、影響用戶數、改善進度及預計可正常提供服務時間。
電信事業為前項通報時，應指定聯絡人於三十分鐘內利用公司網站對外公告無法提供服務原因、電信服務類型及應變措施，並於一小時內公告預定恢復期間及用戶權益保障方式；電信事業於必要時，得以廣播或電視媒體公告周知。
電信事業於第三條情形完成修復提供服務後一小時內，應公告因其電信機線障礙、阻斷或資通安全事件，以致發生錯誤、遲滯、中斷或不能傳遞而造成損害時之處理方式。
電信事業依第一項第一款辦理者，應於障礙排除後至通報系統登錄障礙事件說明，內容應包含機線障礙或資通安全事件之發生時間、地點、原因、影響範圍、影響用戶數、搶修進度及完修時間等事項。
一、屬第三條規定之情事者，電信事業應於第三條各款情形發生後十五分鐘內，至主管機關指定之系統（以下簡稱通報系統）通報，並於二小時內將障礙情形及修復進度登錄至通報系統；故障排除前，應每三小時更新障礙情形及修復進度。
但障礙情形有重大變化時，應隨時通報。
二、屬第四條規定之情事者，電信事業應於行政處分送達之次日內，以書面方式通報主管機關，通報內容應包括處分機關、處分內容及停止或終止服務類型與期間。
三、屬前條規定之情事者，電信事業應依主管機關指定之期限及方式辦理通報，通報內容應包括無法提供之服務類型、發生時間、地點、原因、影響範圍、影響用戶數、改善進度及預計可正常提供服務時間。
電信事業為前項通報時，應指定聯絡人於三十分鐘內利用公司網站對外公告無法提供服務原因、電信服務類型及應變措施，並於一小時內公告預定恢復期間及用戶權益保障方式；電信事業於必要時，得以廣播或電視媒體公告周知。
電信事業於第三條情形完成修復提供服務後一小時內，應公告因其電信機線障礙、阻斷或資通安全事件，以致發生錯誤、遲滯、中斷或不能傳遞而造成損害時之處理方式。
電信事業依第一項第一款辦理者，應於障礙排除後至通報系統登錄障礙事件說明，內容應包含機線障礙或資通安全事件之發生時間、地點、原因、影響範圍、影響用戶數、搶修進度及完修時間等事項。