Regulations Governing Number Portability Article 22
The Fixed Network Operators and the Mobile Operators shall perform the porting process of Ported Subscribers in accordance with the following requirements:1. A Subscriber who applies for Number Portability shall submit a written application in duplicate to the Recipient Operator. The application thereof regards as filling for a terminated notice to the Donor Operator except as otherwise prescribed in Paragraph .2. The Recipient Operator shall preserve the application sheets as referred to in Item 1 for at least six months, for inquiry by the Donor Operator or examination by the NCC.3. The Recipient Operator shall co-ordinate with the Ported Subscriber to arrange for reasonable date and time of the proposed cutover after receiving the application sheets as referred to in Item 1.4. The Recipient Operator of the Fixed Network Telecommunications Business and the Mobile Network Telecommunications Business shall inform the Donor Operator and the Concentrated Databases Administrator of the Ported Subscriber's name, existing telephone number and the date and time of proposed cutover at least five and four working days respectively in advance of the proposed cutover date, and hand over the application sheets as referred to in Item 1 to the Donor Operator.5. The Donor Operator may refuse to provide Number Portability for the Subscribers whose communications services have been terminated due to arrears of service fees, or violations of laws, regulations, code of practices or service contracts. The Donor operator may provide Number Portability for the Subscribers, whose service contract has been restricted to termination or the termination date thereof has been set, after those Subscribers have performed the agreed obligation of liquidated damages and penalty.6. The Donor Operator shall not engage in win-back activities during the period of porting process.7. Upon receipt of the documents set forth in Item 4, the Donor Operator shall, by the end of the next working day, reply to the Recipient Operator with an acknowledgement to confirm agreement on the proposed cutover date and time, and immediately inform the Concentrated Databases Administrator and the Executing Authority of Communications Supervision after that confirmation. The Recipient Operator may co-ordinate with the Subscriber and the Donor Operator to change the cutover date and time if necessary, and immediately inform the Concentrated Databases Administrator after that confirmation. The Donor Operator shall immediately inform to the Executing Authority of Communications Supervision after confirming the proposed cutover date and time.8. For the Operator of the Fixed Network Telecommunications Business providing Number Portability, the Recipient Operator shall co-ordinate with the Donor Operator to carry out testing for the local loop and relevant equipment prior to the agreed cutover date and time; and the Recipient Operator and the Donor Operator shall, with no permission to postpone or advance the process at will, undertake the cutover of Ported Subscribers according to the agreed date and time.9. For the Operator of the Mobile Network Telecommunications Business providing Number Portability, the Recipient Operator shall co-ordinate with the Donor Operator to carry out testing for relevant equipment prior to the agreed cutover date and time; and the Recipient Operator and the Donor Operator shall, with no permission to postpone or advance the process at will, undertake the cutover of Ported Subscribers according to the agreed date and time.10. After successful completion of cutover process, the Recipient Operator shall immediately inform the Concentrated Databases Administrator and the Executing Authority of Communications Supervision.The Fixed Network Operators and Mobile Operators shall negotiate the operational procedures when the Donor Operator receives notification from other Recipient Operator of the same number as referred to in the Item 4 of the preceding Paragraph before the completion of Subscriber porting process, and the operational procedure of negotiation result should be reported to the NCC for record.The Recipient Operator may transmit the data required in Item 4 of Paragraph 1 by electronic method to shorten the porting time. The Donor Operator shall implement the porting procedure immediately after receiving those data .The above is not constrained by the prescript of working days referred to in Item 4 of Paragraph 1 and starting transaction after receiving necessary data specified in Item 4 of Paragraph 1 , as referred to in Item 7 of Paragraph 1 . But the electronic transmission adopted by the Recipient Operator may not be operated without the admission of the Committee referred to in Article 31 .The Recipient Operator transmitting the data required in Item 4 of Paragraph 1 by electronic method shall guarantee the content transmitted to be correct , and shall be responsible for the duties resulting from incorrect contents .The original copy of the above data shall be delivered to the Donor Operator within 15 days after transmission.If the one who apply for Number Portability is not the registered Subscribers of the said telephone number or the consigner by laws, the Recipient Operator and the Donor Operator shall not accept the application; if the porting process has been completed by negligence, it shall be restitution in kind.If any difficulty is encountered in the porting process as set forth in Paragraph 1, the Recipient Operator shall co-ordinate with the Donor Operator to resolve the problems and notify the Subscriber applying for porting. Before the porting process has been successfully completed, the Recipient Operator shall maintain original telecommunications services for Subscribers thereof until the porting process has been completed. The Donor Operator and the Recipient Operator shall apply to the NCC for arbitration by filing the reasons and related certificates or information when they can not reach an agreement on the cutover date and time as set forth in Item 7 of Paragraph 1 .Before the Concentrated Databases begin to operate, the Recipient Operator shall inform to the Fixed Network Operator, the Mobile Network Operators, the Operator deploying Ported Subscriber Databases and Type II Telecommunications Enterprises instead of the Concentrated Databases Administrator as referred to in Item 10 of Paragraph 1.The notifications to the Concentrated Databases Administrator and the Executing Authority of Communications Supervision as referred to in Paragraph 1 shall be in accordance with the following requirements:1. Notifications to the Concentrated Databases Administrator: the result of the negotiation as referred to in Item 2, Paragraph 1 of Article 31.2. Notifications to the Executing Authority of Communications Supervision:(1) Donor Operator: the telephone number of Ported Subscribers, the name of the Donor Operator and the Recipient Operator, and the proposed cutover date and time.(2) Recipient Operator: the telephone number of Ported Subscribers, the name of the Donor Operator and the Recipient Operator, and the completed cutover date and time.
中文原文 號碼可攜服務管理辦法第22條
固網經營者及行動經營者應依下列規定辦理攜碼用戶移轉作業：
一、用戶申請號碼可攜服務，應向移入經營者提出書面申請書一式二份，除有第二項規定情事者外，該申請書視為向移出經營者申請退租。
二、移入經營者應保存第一款申請書至少六個月，供移出經營者查詢或本會查核。
三、移入經營者應於收到第一款申請書後，與攜碼用戶協調訂定合理之預訂移轉改接日期及時間。
四、固定通信網路業務及行動通信網路業務之移入經營者應分別於預訂移轉改接日之五個及四個完整工作日前，將申請號碼可攜服務之用戶名稱、原使用之電話號碼及預訂移轉改接之日期與時間通報移出經營者及集中式資料庫管理者，並將第一款申請書送交移出經營者。
五、移出經營者對已因欠費、違反法令、營業規章或服務契約遭其停止通信之用戶，得拒絕提供號碼可攜服務；對訂有限制退租或終止期間服務契約之用戶，得於該用戶履行因提前退租或終止契約之約定違約金後，始提供號碼可攜服務。
六、移出經營者不得於移轉作業期間從事贏回用戶之活動。
七、移出經營者於收到第四款之資料及文件後，應於第二工作日結束前，向移入經營者確認移轉改接之日期及時間，並於確認後立即向集中式資料庫管理者及通訊監察執行機關通報；移入經營者於必要時，得協調用戶及移出經營者變更移轉改接之日期及時間，並於確認後立即向集中式資料庫管理者通報，移出經營者應於確認變更之移轉改接日期及時間後立即向通訊監察執行機關通報。
八、其屬固定通信網路業務號碼可攜服務者，移入經營者應協調移出經營者，於確認之移轉改接日期及時間前，完成用戶迴路及相關設備之測試，移入經營者與移出經營者並應依確認之移轉改接日期及時間進行攜碼用戶改接，不得任意提前或延後辦理。
九、其屬行動通信網路業務號碼可攜服務者，移入經營者應協調移出經營者，於確認之移轉日期及時間前，完成相關設備之測試，移入經營者與移出經營者並應依確認之移轉日期及時間進行攜碼用戶移轉，不得任意提前或延後辦理。
十、移轉改接作業完成後，移入經營者應立即向集中式資料庫管理者及通訊監察執行機關通報。
移出經營者於攜碼移轉作業完成前，再接獲他移入經營者依前項第四款規定所為對同一電信號碼之移轉通知時之處理方式，固網經營者與行動經營者應事先協調之，並將協調決定之處理方式陳報本會備查。
為縮短攜碼移轉作業時程，移入經營者得以電子遞送方式傳送第一項第四款所需訊息，移出經營者於收到該訊息後即應執行攜碼移轉作業，不受第一項第四款所定完整工作日前通報及第一項第七款需收到第一項第四款之資料及文件後開始辦理之規定限制。
但移入經營者所採電子遞送方式應先經第三十一條所定委員會討論確認後方得實施。
前項採先以電子遞送方式傳送第一項第四款所需訊息之移入經營者，應保證其傳送內容為真，及負內容不實時所衍生之一切責任，並應於電子遞送後十五日內將申請書正本送達移出經營者。
申請號碼可攜服務者，非屬該電話號碼之登記租用人或其合法授權者，移入經營者與移出經營者應不予受理；其因作業疏失致完成移轉作業者，應回復原狀。
第一項移轉作業遭遇困難時，移入經營者應協調移出經營者解決問題，並通知攜碼用戶。
移轉作業順利完成改接前，移出經營者應維持該用戶原有之電信服務至移轉作業完成。
移出經營者與移入經營者間對第一項第七款移轉改接之日期及時間無法達成協議時，應檢附理由及相關證明文件或資料，報請本會核處。
集中式資料庫開始運作前，第一項第十款向集中式資料庫管理者之通報，移入經營者應改向固網經營者、行動經營者及已建置攜碼用戶資料庫之經營者與第二類電信事業為之。
第一項向集中式資料庫與通訊監察執行機關之通報內容，應依下列規定辦理：
一、向集中式資料庫管理者之通報：依第三十一條第一項第二款協調結果。
二、向通訊監察執行機關之通報：
（一）移出經營者：攜碼用戶電話號碼、移出經營者與移入經營者名稱、及預訂移轉改接之日期與時間。
（二）移入經營者：攜碼用戶電話號碼、移出經營者與移入經營者名稱、及完成移轉改接之日期與時間。
一、用戶申請號碼可攜服務，應向移入經營者提出書面申請書一式二份，除有第二項規定情事者外，該申請書視為向移出經營者申請退租。
二、移入經營者應保存第一款申請書至少六個月，供移出經營者查詢或本會查核。
三、移入經營者應於收到第一款申請書後，與攜碼用戶協調訂定合理之預訂移轉改接日期及時間。
四、固定通信網路業務及行動通信網路業務之移入經營者應分別於預訂移轉改接日之五個及四個完整工作日前，將申請號碼可攜服務之用戶名稱、原使用之電話號碼及預訂移轉改接之日期與時間通報移出經營者及集中式資料庫管理者，並將第一款申請書送交移出經營者。
五、移出經營者對已因欠費、違反法令、營業規章或服務契約遭其停止通信之用戶，得拒絕提供號碼可攜服務；對訂有限制退租或終止期間服務契約之用戶，得於該用戶履行因提前退租或終止契約之約定違約金後，始提供號碼可攜服務。
六、移出經營者不得於移轉作業期間從事贏回用戶之活動。
七、移出經營者於收到第四款之資料及文件後，應於第二工作日結束前，向移入經營者確認移轉改接之日期及時間，並於確認後立即向集中式資料庫管理者及通訊監察執行機關通報；移入經營者於必要時，得協調用戶及移出經營者變更移轉改接之日期及時間，並於確認後立即向集中式資料庫管理者通報，移出經營者應於確認變更之移轉改接日期及時間後立即向通訊監察執行機關通報。
八、其屬固定通信網路業務號碼可攜服務者，移入經營者應協調移出經營者，於確認之移轉改接日期及時間前，完成用戶迴路及相關設備之測試，移入經營者與移出經營者並應依確認之移轉改接日期及時間進行攜碼用戶改接，不得任意提前或延後辦理。
九、其屬行動通信網路業務號碼可攜服務者，移入經營者應協調移出經營者，於確認之移轉日期及時間前，完成相關設備之測試，移入經營者與移出經營者並應依確認之移轉日期及時間進行攜碼用戶移轉，不得任意提前或延後辦理。
十、移轉改接作業完成後，移入經營者應立即向集中式資料庫管理者及通訊監察執行機關通報。
移出經營者於攜碼移轉作業完成前，再接獲他移入經營者依前項第四款規定所為對同一電信號碼之移轉通知時之處理方式，固網經營者與行動經營者應事先協調之，並將協調決定之處理方式陳報本會備查。
為縮短攜碼移轉作業時程，移入經營者得以電子遞送方式傳送第一項第四款所需訊息，移出經營者於收到該訊息後即應執行攜碼移轉作業，不受第一項第四款所定完整工作日前通報及第一項第七款需收到第一項第四款之資料及文件後開始辦理之規定限制。
但移入經營者所採電子遞送方式應先經第三十一條所定委員會討論確認後方得實施。
前項採先以電子遞送方式傳送第一項第四款所需訊息之移入經營者，應保證其傳送內容為真，及負內容不實時所衍生之一切責任，並應於電子遞送後十五日內將申請書正本送達移出經營者。
申請號碼可攜服務者，非屬該電話號碼之登記租用人或其合法授權者，移入經營者與移出經營者應不予受理；其因作業疏失致完成移轉作業者，應回復原狀。
第一項移轉作業遭遇困難時，移入經營者應協調移出經營者解決問題，並通知攜碼用戶。
移轉作業順利完成改接前，移出經營者應維持該用戶原有之電信服務至移轉作業完成。
移出經營者與移入經營者間對第一項第七款移轉改接之日期及時間無法達成協議時，應檢附理由及相關證明文件或資料，報請本會核處。
集中式資料庫開始運作前，第一項第十款向集中式資料庫管理者之通報，移入經營者應改向固網經營者、行動經營者及已建置攜碼用戶資料庫之經營者與第二類電信事業為之。
第一項向集中式資料庫與通訊監察執行機關之通報內容，應依下列規定辦理：
一、向集中式資料庫管理者之通報：依第三十一條第一項第二款協調結果。
二、向通訊監察執行機關之通報：
（一）移出經營者：攜碼用戶電話號碼、移出經營者與移入經營者名稱、及預訂移轉改接之日期與時間。
（二）移入經營者：攜碼用戶電話號碼、移出經營者與移入經營者名稱、及完成移轉改接之日期與時間。