Regulations for Administration of Mobile Broadband Businesses Article 71
The operator shall formulate relevant terms and conditions on its service, formulate the business rules and regulations, which are to be declared with the competent authority for approval before the rules and regulations are implemented accordingly, and shall also post relevant terms and conditions at its business premises and on its official website as a public notice. The same also applies to all subsequent changes.The foresaid business rules and regulations shall specify fair, rational service terms and conditions, and shall also disclose the following matters:1.The service items the operator offers.2.Various servicing billing standards and terms and conditions of billing adjustment.3.Restrictions and terms and conditions on gathering, processing and utilization of the subscriber's basic information.4.The compensation method in the event where the operator should be revoked or abolished of its concession permit, temporarily suspend or terminate its business that suffice to inflict harm on the subscriber's equity.5.The disposition method in the event where the telecommunication line equipment should encounter malfunction, disruption to result in incurring damage due to error, stalling, disruption or non-transmission.6.The response to the subscriber's complaint and other items related to subscriber rights.7.Other service terms and conditions.When offering audiovisual content service via the audiovisual content transmitting platform, an operator's business rules and regulations shall not only disclose the various foresaid terms and conditions, but shall also disclose the following matters:1.To ensure the audiovisual content service, the operator shall voluntarily and ominously inform the subscriber the sales method for the service provided and the billing information the subscriber is obligated to pay.2.Self-governance or means to restrict or safeguard children and teenagers from accessing inappropriate content.In the event where the operator's business rules and regulations should impair the subscriber's equity or is deemed unfair, the competent authority may order the operator to change the terms and conditions within a specified period.The template of the service contract the operator and the subscriber enter into shall state all matters specified under Paragraph 2, and shall be declared with the competent authority for an approval before it is implemented, and it also may not violate stipulations of the Telecommunications Act and regulations and the operator's business rules and regulations, and the same shall apply to all subsequent changes.The operator shall enter into a service contract with the subscriber individually in accordance with the template of the service contract approved for implementation. The same also applies to the rendering the operation's service using the prepaid card or other prepaid billing methods.The operator, when amending terms and conditionsof the template of the service contract it has entered into with the subscriber, shall announce the content on the mass media before the amendment takes effect.
中文原文 行動寬頻業務管理規則第71條
經營者應就其服務有關之條件，訂定營業規章，報請主管機關核准後公告實施，並備置於各營業場所及網站供消費者審閱。
變更時，亦同。
前項營業規章應訂定公平合理之服務條件，並載明下列事項：
一、經營者提供服務之項目。
二、各項服務收費標準及調整費用之條件。
三、使用者基本資料蒐集、處理及利用之限制、條件。
四、經營者受撤銷或廢止特許、暫停或終止其營業，足以對使用者權益產生損害時之賠償方式。
五、因其電信機線設備障礙、阻斷，以致發生錯誤、遲滯、中斷或不能傳遞而造成損害時之處理方式。
六、對使用者申訴之處理及其他與使用者權益有關之項目。
七、其他服務條件。
經營者所設置視聽內容傳輸平臺提供視聽內容服務者，其營業規章除應載明前項各款服務條件外，並應載明下列事項：
一、確保視聽內容服務提供者應具主動及明顯告知消費者所提供服務之銷售方式及收費訊息之義務。
二、限制或防護兒童及少年接取不當內容之自律措施。
營業規章有損害消費者權益或顯失公平之情事，主管機關得限期命經營者變更之。
經營者與其使用者訂定之服務契約範本，應載明第二項各款事項，於實施前報請主管機關核定，並不得違反電信法令及營業規章之規定。
變更時，亦同。
經營者應依經核定實施之服務契約範本，與使用者個別訂立服務契約。
以預付卡或其他預付資費方式經營本業務之服務者，亦同。
經營者與其使用者間服務契約範本之變更或修正，應於實施前以媒體公告其內容。
變更時，亦同。
前項營業規章應訂定公平合理之服務條件，並載明下列事項：
一、經營者提供服務之項目。
二、各項服務收費標準及調整費用之條件。
三、使用者基本資料蒐集、處理及利用之限制、條件。
四、經營者受撤銷或廢止特許、暫停或終止其營業，足以對使用者權益產生損害時之賠償方式。
五、因其電信機線設備障礙、阻斷，以致發生錯誤、遲滯、中斷或不能傳遞而造成損害時之處理方式。
六、對使用者申訴之處理及其他與使用者權益有關之項目。
七、其他服務條件。
經營者所設置視聽內容傳輸平臺提供視聽內容服務者，其營業規章除應載明前項各款服務條件外，並應載明下列事項：
一、確保視聽內容服務提供者應具主動及明顯告知消費者所提供服務之銷售方式及收費訊息之義務。
二、限制或防護兒童及少年接取不當內容之自律措施。
營業規章有損害消費者權益或顯失公平之情事，主管機關得限期命經營者變更之。
經營者與其使用者訂定之服務契約範本，應載明第二項各款事項，於實施前報請主管機關核定，並不得違反電信法令及營業規章之規定。
變更時，亦同。
經營者應依經核定實施之服務契約範本，與使用者個別訂立服務契約。
以預付卡或其他預付資費方式經營本業務之服務者，亦同。
經營者與其使用者間服務契約範本之變更或修正，應於實施前以媒體公告其內容。