Regulations for Administration of Mobile Broadband Businesses Article 55-1
If communications failure exceeds30 minutes, due to disasters or other major incidents causing machine/line disruptionsor cyber security incidents, affecting more than one thousand users, operators shall conduct notification operations in accordance with the provisions of Paragraph 2. Thesame shall apply for those who are ordered by the competent authority to conduct notification within a specified time.When the operator handles the notification operation in accordance with the provisions of the preceding paragraph, it shall proceed in accordance with the following notification procedures:1.Within fifteen minutes after the occurrence of the situations specified in the preceding paragraph, it shall use the system designated by the competent authority to notify the occurredtime, the impact status, and the handling measures of the machine/line obstacle or the cyber security events.2.After the occurrence of the situation specified in the preceding paragraph, the situation of the disruption and theprogress of resolution shall be updated every three hours prior to the resolving the disruption. However, when there are major changes in the situation, it shall submit anotification at any time.When the operator is unable to conduct notification in accordance with the provisions of the preceding paragraph, it may conduct notification via facsimile, telephone, email, text message or other means.Within an hour after the circumstance specified in Paragraph 1 occurs, the operator shall disclose the status to users through broadcasting, television, internet and other electronic media. The said status shall include the cause of obstacle, affected areas, and estimated time of completing the repair work and restoration of services. Within an hour after completing the repair work and restoration of services with regard to the malfunction as described in Paragraph 1, the operator shall disclose the damage handling methods to users in accordance with Subparagraph 5 of Paragraph 2 of Article 71.The competent authority may reward or subsidize operators that have proactively implemented disaster prevention and mitigation works and those that have been evaluated as an extraordinary operator by the government.
中文原文 行動寬頻業務管理規則第55-1條
因災害或其他重大事故導致機線障礙，或發生資通安全事件，致一千以上之用戶無法通信達三十分鐘以上之經營者，應依第二項規定辦理通報作業。
經主管機關限期命其辦理通報者，亦同。
經營者依前項規定辦理通報作業時，應依下列通報程序辦理：
一、前項情形發生後十五分鐘內，至主管機關指定之系統通報機線障礙或資通安全事件之發生時間、影響狀況及處理措施等事項。
二、前項情形發生後於故障排除前，應每三小時更新障礙情形及修復進度。
但障礙情形有重大變化時，應隨時通報。
經營者無法依前項規定通報時，得以傳真、電話、電子郵件、簡訊或其他方式通報。
第一項情形發生後一小時內，經營者應利用廣播、電視或網際網路等電子媒體向使用者揭露障礙情形，包含障礙原因、障礙影響區域及預計修復提供服務時間；經營者並應於第一項情形完成修復提供服務後一小時內，向使用者揭露第七十一條第二項第五款所規定之處理方式。
經營者積極執行災害防救工作經政府評定績效優良者，主管機關得予以獎勵或補助。
經主管機關限期命其辦理通報者，亦同。
經營者依前項規定辦理通報作業時，應依下列通報程序辦理：
一、前項情形發生後十五分鐘內，至主管機關指定之系統通報機線障礙或資通安全事件之發生時間、影響狀況及處理措施等事項。
二、前項情形發生後於故障排除前，應每三小時更新障礙情形及修復進度。
但障礙情形有重大變化時，應隨時通報。
經營者無法依前項規定通報時，得以傳真、電話、電子郵件、簡訊或其他方式通報。
第一項情形發生後一小時內，經營者應利用廣播、電視或網際網路等電子媒體向使用者揭露障礙情形，包含障礙原因、障礙影響區域及預計修復提供服務時間；經營者並應於第一項情形完成修復提供服務後一小時內，向使用者揭露第七十一條第二項第五款所規定之處理方式。
經營者積極執行災害防救工作經政府評定績效優良者，主管機關得予以獎勵或補助。