Regulations Governing the Equal Access Service Article 12

When subscribers make the long-distance or international calls by means of pre-selection service or call-by-call selection service, the selection service providers are not permitted to make changes, unless otherwise stipulated by law.Long-distance or international network business operators shall report to the NCC and notify each selection service provider within one hour as soon as the network is blocked due to severely abnormal problems, and they shall report to the NCC and notify each selection service provider within one hour after the aforementioned problems are resolved.When selection service providers receive the notice of severely abnormal problems from the long-distance or international network business operators, or when they discover the above problems of the network and confirm the problems from with long-distance or international network business operators, they may change the telecommunications services network pre-selected by subscribers to other long-distance or international network pursuant to Paragraph 4, and shall restore the original situation after they have been notified that abnormal problems have been resolved.The changed alternative long-distance or international network mentioned in the preceding paragraph is determined in advance by the network operators that are able to offer pre-selection service to subscribers, or it may be determined by the selection service providers if no alternative network has been set by the pre-selected provider or if all the alternative networks set by pre-selected provider fails to be connected when severely abnormal problems occur.The tariff telecommunication fee for the telecommunications services rendered through other long-distance or international network pursuant to Paragraph 3 shall be collected by the original operators which should issue an expenditure bill if no abnormal problems occur in accordance with the tariff set for the original pre-selected network; however, if the tariff of the changed alternative network is lower than the tariff previously, then the lower one shall be adopted.The intentions of the preceding three paragraphs shall be stated clearly in the business operational regulations and contract of service between subscribers by selection service providers and long-distance and international network business operators. The charging carriers shall state clearly in the bill with regard to the network of severely abnormal problems, time of occurrence, the changed network, the charging mode of that period, and the ground thereof.Carriers who decide to adopt the changed alternative network according to the stipulation set forth in Paragraph 4 shall be responsible for coordination of matters concerning the handling of accounting issues among related operators, and shall assume the resulted tariff difference resulted from the changed network.The selection service providers shall not refuse the subscribers that have selected pre-selection service network to exercise the right to call-by-call selection.