Financial Consumer Protection Act Article 32
Where a financial consumer had already, prior to the implementation of this Act, filed with the competent authority or a subordinate agency thereof, with the industry association to which the financial services enterprise belongs, or with the Taiwan Insurance Institute, to institute a complaint, compromise, conciliation, mediation, or ombudsman procedure, or any equivalent thereto, and the dispute handling process had failed to achieve a resolution, he may, within 60 days of the day on which the dispute handling process failed, apply to institute an ombudsman case; if more than 60 days have already elapsed since the date on which the dispute handling process failed, he may file a complaint with the financial services enterprise in accordance with the provisions of Article 13, paragraph 2, and if the financial consumer does not accept the result of the complaint handling or the financial services enterprise fails to complete handling within the 30-day time limit for handling, he may apply with the ombudsman body to institute an ombudsman case.
中文原文 金融消費者保護法第32條
金融消費者於本法施行前已向主管機關及其所屬機關、金融服務業所屬同業公會或財團法人保險事業發展中心申請申訴、和解、調解、調處、評議及其他相當程序，其爭議處理結果不成立者，得於爭議處理結果不成立之日起六十日內申請評議；自爭議處理結果不成立之日起已逾六十日者，得依第十三條第二項規定向金融服務業重新提出申訴，金融消費者不接受處理結果或金融服務業逾三十日處理期限不為處理者，得向爭議處理機構申請評議。