Regulations Governing Online Insurance Business and Online Insurance Services of Insurance Agent Companies and Insurance Broker Companies Article 13

To confirm the intent of an applicant to purchase insurance online, except for any of the following situations, an insurance agent/broker company should perform the following confirmation procedure before the insurance company mails the insurance policy to the applicant:1.The applicant purchases compulsory automobile liability insurance, travel accident insurance, comprehensive travel insurance, mountaineering comprehensive insurance, or maritime activities comprehensive insurance singly.2.The applicant is an existing policyholder of non-life insurance who has completed the application procedure online before the existing policy expires.3.The applicant completes the purchase and identity verification by means of biometrics, mobile ID, Financial Fast Identity Online (Fast-ID) or digital certificate. However this provision does not apply if the insurance agent/broker company has been found to be in violation of relevant regulations in its identity verification or confirmation operations for the Business and disciplined by the competent authority, and has not taken concrete improvement actions to remedy the violation that are recognized by the competent authority.The confirmation procedure under the preceding paragraph shall be performed in the following manner:(1)For applicants who negotiate an insurance contract with an insurance company through the insurance agent/broker company the first time but do not apply for account password using the digital certificate or in person, the insurance agent/broker company should sample 5% of such applicants for phone interview to confirm their intent to purchase insurance.(2)For online purchase cases not under the preceding subparagraph, the insurance agent/broker company should sample 2% of the applicants for phone interview to confirm their intent to purchase insurance.(3)Phone interview shall be conducted for all online applications to purchase investment-linked annuity insurance so as to ensure that the applicant understands clearly the content and the risks of investment-linked annuity and confirm applicant’s intent to purchase the product.If it is confirmed in the phone interview under Subparagraph 1 and Subparagraph 2 of the preceding paragraph that an applicant does not intend to purchase insurance, the insurance agent/broker company shall immediately inform the insurance company not to underwrite a policy. Where the phone interview under Subparagraph 3 of the preceding paragraph fails to take place, the insurance agent/broker company should notify the insurance company immediately.For the phone interview under Paragraph 2, the insurance agent/broker company shall, with applicant’s consent, tape record the entire interview process and save a copy of the tape. If the insurance agent/broker company is unable to reach the applicant by phone or if the applicant declines the phone interview, except for purchasing investment-linked annuity, the insurance agent/broker company shall follow up with sending another letter, text message or email to remind the applicant of related insurance interests, and save the record or trail of such action. For the phone interview under Paragraph 1 hereof, the insurance agent/broker company should, with applicant’s consent, tape record the entire interview process and save a copy of the tape. If the applicant has speech or hearing impairment, the insurance agent/broker company may use text messaging, email or other viable methods to confirm the applicant’s intent to purchase insurance.