Regulations Governing the Implementation of Internal Control and Audit System and Business Solicitation System of Insurance Agent Companies and Insurance Broker Companies Article 7
The business solicitation system and procedures referred to in the preceding article shall contain at least the following particulars:1. Qualifications of insurance solicitors, insurance agents and insurance brokers, the types of insurance they may solicit, solicitation methods, on-the-job training, rewards and disciplines, and rights and obligations.2. Management measures regarding performance review that links the commissions received by insurance solicitors to risk exposure and duration of commission payment, solicitation quality, and solicitation dispute.3. Operations and management measures regarding collection and turn-in of premiums by insurance solicitors on behalf of customers.4. Description of major contents of insurance products and associated rights and obligations, and disclosure of related information.5. Advertising, promotional and sales activities and management of such activities.6. Understanding and evaluating the insurance needs and suitability of proposers or the insured.7. The operation and management ensuring that business personnel undertaking insurance solicitation write up solicitation reports truthfully, including conducting phone interview for special cases or conducting spot check of relevant documents.8. Check mechanism in place following solicitation and prior to submission of application.9. Control and safekeeping of solicitation documents.10. Customer complaint.11. Other matters designated by the competent authority.The provisions of subparagraph 7 of the preceding paragraph do not apply to the solicitation of non-life insurance business.
中文原文 保險代理人公司保險經紀人公司內部控制稽核制度及招攬處理制度實施辦法第7條
前條所稱招攬處理制度及程序，至少應包括：
一、從事保險招攬之業務人員與保險代理人及保險經紀人資格、招攬險種、招攬方式、在職訓練、獎懲及權利義務。
二、從事保險招攬之業務人員酬金與承受風險及支給時間之連結考核，招攬品質、招攬糾紛等之管理。
三、從事保險招攬之業務人員代收或代收轉付要保人保險費之作業及管理。
四、保險商品主要內容與重要權利義務之說明及相關資訊揭露。
五、廣告、文宣及營業促銷活動之管理。
六、瞭解並評估要保人或被保險人保險需求及適合度之作業。
七、確認從事保險招攬之業務人員據實填寫招攬報告書之作業及管理，包括對特殊案件進行電訪或抽查相關文件。
八、招攬後至送件前之檢核機制。
九、招攬文件之控管與保存。
十、保戶申訴。
十一、其他經主管機關指定之事項。
前項第七款之規定，於招攬財產保險時，不適用之。
一、從事保險招攬之業務人員與保險代理人及保險經紀人資格、招攬險種、招攬方式、在職訓練、獎懲及權利義務。
二、從事保險招攬之業務人員酬金與承受風險及支給時間之連結考核，招攬品質、招攬糾紛等之管理。
三、從事保險招攬之業務人員代收或代收轉付要保人保險費之作業及管理。
四、保險商品主要內容與重要權利義務之說明及相關資訊揭露。
五、廣告、文宣及營業促銷活動之管理。
六、瞭解並評估要保人或被保險人保險需求及適合度之作業。
七、確認從事保險招攬之業務人員據實填寫招攬報告書之作業及管理，包括對特殊案件進行電訪或抽查相關文件。
八、招攬後至送件前之檢核機制。
九、招攬文件之控管與保存。
十、保戶申訴。
十一、其他經主管機關指定之事項。
前項第七款之規定，於招攬財產保險時，不適用之。