Regulations Governing Public Disclosure of Information by Life Insurance Enterprises Article 7
The operational overview shall include the following information for the previous three years:1. Market share: Calculated as the ratio of total premium revenues for the given enterprise in the given year relative to those of all enterprises engaging in insurance of the person, listed so as to differentiate newly-written business and in-force business. The above method shall also be applied mutatis mutandis to calculate and list the respective market share for each type of insurance.2. Premium revenues and indemnity paid for each type of insurance.3. Reserves for each type of insurance: including liability reserves, unearned premium reserves, special reserves, and loss reserves.4. Agents' 13-month retention rate.5. Average insured amount under newly-written individual life-insurance policies.6. Average insured amount under in-force individual life-insurance policies.7. Average premiums under newly-written individual life-insurance policies.8. Average premiums under in-force individual life-insurance policies.9. The ratio of appeal cases (including claim and non-claim appeal cases) filed with the Financial Ombudsman Institution (“FOI”) and the average number of days taken for the FOI to process the cases.10. The number of claims litigations and the ratio of litigations to claims.11. The number of cases with delayed claim payment and its ratio to total claim cases."Types of insurance" in subparagraphs 1 and 2 of the preceding paragraph means life insurance, health insurance, personal accident insurance, and annuities as set forth in Article 13, paragraph 3 of the Act.The information specified in Subparagraphs 1 to 8, 10 and 11 shall be updated within three months after the end of each year; the information specified in Subparagraph 9 shall be updated before the end of April each year.The format for each matter in the items of Paragraph 1 shall be separately determined by the competent authority.
中文原文 人身保險業辦理資訊公開管理辦法第7條
業務概況應記載最近三年度之下列事項：
一、市場占有率：以總保費收入對全體人身保險業當年度總保費收入之比率計算，並應另按新契約及有效契約予以區分列示。
各險別之市場占有率，併準用上開方式分別計算列示。
二、各險別之保費收入及保險給付。
三、準備金：責任準備、未滿期保費準備、特別準備及賠款準備。
四、業務員第十三個月定著率。
五、人壽保險個人保件新契約平均保險金額。
六、人壽保險個人保件有效契約平均保險金額。
七、人壽保險個人保件新契約平均保險費。
八、人壽保險個人保件有效契約平均保險費。
九、財團法人金融消費評議中心受理申請評議案件（含理賠及非理賠申請評議件）之申請評議率及平均處理天數。
十、理賠訴訟件數及其對申請理賠件數之比率。
十一、理賠延遲給付件數及其對理賠總件數之比率。
前項第一款及第二款所稱各險別，指本法第十三條第三項所稱之人壽保險、健康保險、傷害保險及年金保險。
第一項第一款至第八款、第十款及第十一款事項應於年度終了後三個月內更新；第九款事項應於每年四月底前更新。
第一項各款事項之格式，由主管機關另定之。
一、市場占有率：以總保費收入對全體人身保險業當年度總保費收入之比率計算，並應另按新契約及有效契約予以區分列示。
各險別之市場占有率，併準用上開方式分別計算列示。
二、各險別之保費收入及保險給付。
三、準備金：責任準備、未滿期保費準備、特別準備及賠款準備。
四、業務員第十三個月定著率。
五、人壽保險個人保件新契約平均保險金額。
六、人壽保險個人保件有效契約平均保險金額。
七、人壽保險個人保件新契約平均保險費。
八、人壽保險個人保件有效契約平均保險費。
九、財團法人金融消費評議中心受理申請評議案件（含理賠及非理賠申請評議件）之申請評議率及平均處理天數。
十、理賠訴訟件數及其對申請理賠件數之比率。
十一、理賠延遲給付件數及其對理賠總件數之比率。
前項第一款及第二款所稱各險別，指本法第十三條第三項所稱之人壽保險、健康保險、傷害保險及年金保險。
第一項第一款至第八款、第十款及第十一款事項應於年度終了後三個月內更新；第九款事項應於每年四月底前更新。
第一項各款事項之格式，由主管機關另定之。